Qilive Q.6855 Manuel D'utilisation page 32

■ Damage or problems caused by incorrect use, accidents, modifications or an
EN
electrical connection with the wrong current or voltage.
■ Products that have been modified or whose tamper evident seal or serial number
has been damaged, altered, removed or rusted.
■ Replaceable batteries and accessories are guaranteed for 6 months.
■ Battery failure, as a result of over-charging or non-compliance with the safety
instructions set out in the manual
■ Cosmetic damage, including scratches, bumps and any other element.
■ Damage caused by any servicing operations carried out by non-authorised
persons.
■ Faults caused by normal wear and tear or the normal ageing of the product
■ Software updates as a consequence of changes to network settings
■ Product failure resulting from the use of third party software to modify, change or
adapt the product as supplied
■ Product failure resulting from its use without manufacturer-approved accessories
■ Rusted products
The manufacturer is not liable for the loss of data stored on the hard drive. Similarly,
the manufacturer is not required to check that SIM/SD cards have been removed from
returned products.
Repaired or replaced products may include new and/or repackaged hardware and
components.
IMPLEMENTATION METHODS
To make a claim under the guarantee, please return your product to the reception
desk of your local sales outlet with the proof of purchase (receipt, invoice, etc.) of the
product and accessories supplied, along with the original packaging.
The following information will be required: date of purchase, model and serial or IMEI
number (this information generally features on the product, the packaging or proof of
purchase).
Failing this, you must return the product with all accessories needed for it to work
properly (power cable, adapter etc.).
If your product is covered by the guarantee, the after-sales service will (within the
bounds of the local legislation):
■ Repair or replace the faulty parts
■ Exchange the returned product with a product which has the same features or
better and is equivalent in terms of performance.
■ Refund the product at the price stated on the proof of purchase.
In the case of a repair covered by the guarantee, your guarantee period will be
extended by 6 months. This period cannot be combined in the event of repeated
failures.
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