Neato botvac D7 connected Mode D'emploi page 19

Troubleshooting
Neato app robot status What it means
"Robot Offline" message The robot is disconnected from its Wi-Fi con-
in the Neato app nection.
"It seems you are not Your phone/tablet with the Neato app is not
connected to the in- connected to Wi-Fi or cellular service.
ternet" message in the
Neato app
If issue persists, please contact Neato Customer Care www.NeatoRobotics.com/Support
NOTE Context-Sensitive help is also provided in the Neato app to help you troubleshoot items. Go to www.NeatoRobotics.com/Support for more troubleshooting tips.
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What to do
The Neato robot may occasionally go offline if the signal strength of the Wi-Fi connection is weak or
intermittent. This is usually a temporary situation, and typically, the robot will go back online on its
own once it re-establishes a connection.
In cases where the robot does not come back online within a few minutes, check the following:
1 – Make sure the Wi-Fi network to which your robot is connected is working and that the signal
strength is strong in any areas where the robot is cleaning.
2 – Reset your Neato robot by taking it off of its charge base, press and hold the Start Button for 15
seconds to turn it off, and then press Start Button one more time to turn it on. Wait a few minutes
and then check the Neato app to see if it now says READY TO CLEAN.
3 – If the steps above do not fix the issue: Delete your robot from the Neato app, and go through the
steps to connect your robot again. It should then say READY TO CLEAN.
Make sure your phone/tablet is connected to Wi-Fi or cellular service so that the Neato app can
communicate with your robot.
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