Warranty Return Instructions - BIG ASS FANS 2025 Manuel D'installation

WARRANTY RETURN INSTRUCTIONS

We have received your request for replacement of a part that failed during normal use and which you believe to
be covered under warranty. We are shipping this replacement part to you pursuant to your notice that you will be
replacing the original part within 10 days.
This replacement part is being shipped to you prior to our receipt of the item that failed, and prior to our evaluation
of this part to determine the reasons for its failure and whether it is covered under warranty.
In order to evaluate the cause of the product failure, we need you to return the original part to our offices within
10 working days of receipt of the replacement part. Should the part be covered under warranty, you will not be
charged for the replacement item. However, you will be charged for the replacement part plus shipping if (1) the
part is not under warranty because the source of failure is outside the scope of the warranty, or (2) the warranty
period has expired. If there is no warranty coverage, we will send you a detailed letter of explanation.
We also will charge you for the replacement item plus shipping and handling if you do not return the original item
within 10 days of the receipt of the replacement item.
Instructions for returning the original item
1. Please use the return label that is included in the box containing the replacement part. The return shipment
address is:
2. Use the packaging for the replacement part to return the original part.
3. Include the packing list we have provided which includes the RMA#.
4. If the part weighs over 50 lbs, you will be provided a prepaid Bill Of Lading. To schedule a freight pick up, please
contact Customer Service. We will only charge back the freight costs if the original part is not under warranty, or
if you do not return the original component within 10 days of receipt of the replacement.
5. If the part weighs 50 lbs or less, please use the provided prepaid UPS Ground shipping label and drop off at
your nearest UPS pickup location.
We apologize for the inconvenience, and appreciate your assistance and cooperation.
If you have questions, please contact us at 855-490-3048.
Thank you,
Big Ass Solutions
Big Ass Solutions
ATTN: RMA#________
800 Winchester Road
Lexington, KY 40505
WWW.BIGASSSOLUTIONS.COM © 2015 DELTA T CORP. ALL RIGHTS RESERVED.
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