Warranty Return Instructions - BIG ASS FANS Black Jack Guide D'installation

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If you believe a part failed during normal operation and is covered under warranty, Big Ass Solutions will ship a

replacement part and return labels prior to our receipt of the item that failed and prior to our evaluation of this

part to determine the reasons for its failure and whether it is covered under warranty. In order to evaluate the

cause of the product failure, please return the original part to our offices within 10 business days of receipt of the

replacement part.

If the part is covered under warranty, you will not be charged for the replacement item. If the part is not covered

under warranty or not returned to us within 10 business days, you will be charged for the replacement part plus

shipping and handling.

Warranty return instructions

1. Contact Customer Service to obtain an RMA number.

2. Please use the return label that is included in the box containing the replacement part. The return shipment

address is:

3. Use the packaging for the replacement part to return the original part. The RMA number must appear on the

outside of the packaging.

4. If the part weighs over 50 lb (22.7 kg), you will be provided a prepaid Bill of Lading. To schedule a freight

pickup, please contact Customer Service. We will only charge freight costs if the original part is not covered

under warranty or if you do not return the original part within 10 business days of receipt of the replacement.

5. If the part weighs 50 lb (22.7 kg) or less, please use the provided prepaid shipping label and drop off at your

nearest package delivery service location.

WARRANTY RETURNS

Big Ass Solutions

ATTN: RMA#________

2251 Innovation Drive

Lexington, KY 40511

USA

WWW.BIGASSSOLUTIONS.COM

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