Platinum Luxury-Lift Additional Operating Features; Platinum Luxury-Lift Troubleshooting - La-Z-Boy Platinum Luxury-Lift Instructions

Platinum Luxury-Lift
Additional Operating Features
Power Supply Over-Current Protection
The Platinum series lift chairs are equipped with over-current protection. This feature prevents damage
to the motors and electronics if there is an overload, short circuit or ground fault. Should the system
detect an over-current, the system shuts down and the chair stops functioning.
If the over-current protection is activated, stop pressing the button or toggle in use. The system should
reset automatically. If you believe the chair is not being overloaded, or experiencing a short circuit or
ground fault, you may restart the function of the chair after the button or toggle has been released.
Should the over-current protection trip repeatedly, refer to the Troubleshooting section in this manual.
Additionally, the power supply includes a green LED status light to indicate power is being supplied
to the system. If the light is not illuminated, no power is being supplied to the system. Refer to the
Troubleshooting section in this manual if the power supply is plugged in, but the green light is
not illuminated.
Automatic Homing Details:
The lift chair system is programmed to detect the position of the chair. In the event of a power
interruption, the automatic homing feature will return a lifted or reclined chair to its home (neutral)
position when power is restored. Depending on the chair's position when power is restored, the homing
program may completely recline the chair before it is returned to the home (neutral) position. The hand
wand's backlighting will not be illuminated when the chair is cycling in the automatic program. If the chair
is already in the home position, the automatic homing feature will not activate and the chair
will not move.
Avoid pressing any buttons or the toggle on the hand wand while the chair is operating in the automatic
mode, finding the home position. If a button or the toggle is pressed during the automatic homing, the
backlights will flash, indicating the program has been interrupted, and the chair is not in normal operation.
If the program is interrupted (hand wand backlights are flashing), do one of the following to manually
reset the system:
1. Unplug the power supply from the electrical outlet, wait at least (3) seconds, then plug the
power supply directly into the power outlet.
- - OR - -
2. Press and release one button or the toggle on the hand wand. This will close the legrest if extended.
Then, press and hold the RECLINE button to lower the chair in a descending motion, which allows it
to find its position. Once the chair finds its position, the backlights stop flashing and the legrest
function is available—the chair is in normal operation mode.
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® Platinum Luxury-Lift
Troubleshooting
WARNING
– To reduce the risk of serious injury:
• Do not attempt to disassemble or service the pump or motor; no serviceable parts are
inside. Contact your La-Z-Boy ® dealer for service.
• Check the condition of the power supplies, electrical cords, plugs, and connectors
monthly. Keep the power supplies and electrical cords away from heat sources.
Never operate the unit with a damaged power supply, electrical cord, plug, or connector.
Contact your La-Z-Boy ® dealer for service.
• The 1PL, 1PM and 1PH lift chairs are intended for a single occupant, not exceeding 350
pounds. Do not operate the chair with more than one occupant in or on any part of the chair.
Troubleshooting for Legrest Operation
If the legrest stops moving while closing, and all other functionality of the lift chair is operating,
the legrest may have encountered an obstruction.
1. Check to make sure there are no obstructions. Lift and hold the legrest up, look for obstructions
and remove them.
2. The legrest uses spring tension to close, and will close quickly when the obstruction is
removed and the legrest is released. Release the legrest slowly to prevent it from slamming shut.
If there are no obstructions and the legrest still does not close properly, contact your La-Z-Boy
dealer for service.
Troubleshooting for Lift and Recline Operation
If the lift or recline features do not work, check the following:
1. Make sure the 120 volt power cord is plugged into an electrical outlet.
2. Check the power supply to make sure the green LED power indicator light is on.
3. Make sure the electrical outlet is working. For example, make sure there are no blown
fuses or tripped circuit breakers.
4. Make sure all the connections are secure; refer to the Assembly Instructions.
5. Make sure the electrical cords are not crimped or pinched. Make sure the electric
cord or plug is not damaged.
6. Make sure the operating capacity has not been exceeded and there is only one
occupant in the chair; refer to the Operating Instructions.
(Troubleshooting Continued)
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