Frequently Asked Questions - i-tec Advance Séries Manuel De L'utilisateur

Download the required software from our website www.i-tec-europe.eu from the „Download" tab for this
product. Install the drivers according to the following procedure:
For the LAN and DVI-I / DP / HDMI port run the downloaded file DisplayLink_MacOSX.dmg file. Decompress
the file on the desktop of your MacBook / PC as a virtual disc, select "Drivers" and then „DisplayLink Software
Installer". Then select the language of the installation and follow the instructions on the screen. Enter the user
password if necessary.
The monitor may be flashing during the installation of the drivers – this is a standard process. After the
completion of the installation restart the MacBook / PC.
HARDWARE INSTALLATION (CONNECTING THE DOCKING STATION TO A MACBOOK / PC)
1) Turn ON the MacBook / PC and connect the power adapter to the docking station.
2) Connect the power adapter to the AC 110 V / 230 V mains.
3) Connect the USB 3.0 cable to the USB port type B on the back panel of the docking station.
4) Connect the USB 3.0 cable to a free USB 3.0 / 2.0 port of your MacBook / PC.
5) Subsequently, the automatic installation of the ports in the individual systems will start.
6) After the completion of the installation restart the MacBook / PC.

FREQUENTLY ASKED QUESTIONS

Question: What are the primary graphics card requirements for DisplayLink chipsets in i-tec graphic adapters
and docking stations?
Answer: DisplayLink graphic chipsets are secondary displays. There currently needs to be a primary graphics
card in the system. Windows XP: Under Windows XP, DisplayLink install their own virtual graphics adapters
under device manager and Windows Display Properties. These are independant of the primary graphics card.
Windows Vista and later: Under windows Vista onwards, the DisplayLink graphics driver works closely with
the primary graphic card. DisplayLink works with all Intel, NVidia, ATI/AMD, NVidia and VIA graphics cards.
DisplayLink do not support the SiS or Matrox graphics cards.DisplayLink may not work if there are multiple
graphics cards installed in the PC. DisplayLink does not support ATI crossfire or NVIDIA SLI configurations.
NVIDIA GeForce Go 7700/7900 from v6.3 software. If using DisplayLink with these graphics card, please use
an earlier software release.
Question: After installation of Windows 8.1 the equipment stopped functioning. In Windows 8 it worked
without problems.
Answer: Please install the most recent drivers from our website that you can find in the „Download" tab for the
given product. Windows 8.1 is supported from the DisplayLink 7.4 version.
Question: After installation of Mac OS X 10.9 Mavericks the equipment stopped functioning. In the previous
system version the equipment worked without problems.
Answer: Please install the most recent drivers from our website that you can find in the „Download" tab for the
given product. Mac OS X 10.9 Mavericks is supported from the DisplayLink 2.1 version.
Question: I am using Mac OS X and the audio output is not functioning.
Answer: The current drivers for Mac OS X do not support audio when the equipment is connected to the USB
3.0 port. Audio can be used only when the equipment is connected to the USB 2.0 port.
Question: The docking station is not functioning with a tablet and Windows 8.
Answer: Please install the most recent drivers 7.2 M0 or higher that can be downloaded from
http://www.displaylink.com/support/index.php.
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