HeathCo HZconnect Guide De Démarrage Rapide page 27

Video Doorbell Keeps Going Offline
Video doorbell has intermittent or no power
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If you do not have wire strippers, please follow the
below procedure for a work-around.
1. Disconnect the bare wires from the power module
that are inserted into the quick connectors.
2. CUT the bare wires just below where the bare
wires are exposed (you will be cutting through the
insulation).
3. Loosen the screw terminals for "TRANS" and
"FRONT" in your chime box.
4. Disconnect the wire labeled "TRANS" from the
quick connector and re-install it over the spade
connector that is already connected to the
"TRANS" terminal in your chime box.
Tighten down the screw to hold both wire and
spade securely.
5. Disconnect the wire labeled "FRONT" from the
quick connector and re-install it over the spade
connector that is already connected to the
"FRONT" terminal in your chime box.
Tighten down the screw to hold both wire and
spade securely.
6. Check to see if video doorbell has power (LED on
front of doorbell should be flashing red or blue).
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