HeathCo HZconnect Guide De Démarrage Rapide page 22

Cannot Connect Device To Network
Video doorbell too far away from the router
In some instances, your router is too far away from
the video doorbell to get a strong wi-fi signal. Please
try the following solutions to improve your wi-fi signal
strength.
1. If possible, move your router closer to where your
video doorbell is installed or try and minimize
number of walls between the router and video
doorbell.
2. Elevate the router to minimize interference. Do not
leave router on the floor or under any furniture.
3. If signal strength is still too weak, it may be
necessary to purchase a Wi-Fi extender.
You are connected to a 5 GHz network
You may be connected to a 5 GHz network instead of
the required 2.4 GHz network.
1. Navigate to your wi-fi settings on your phone.
2. You will see all detectable networks in your area.
3. Locate your SSID names in the list of networks.
4. One of your SSID names should include a "2G" or
"2.4" notation. Connect to this network.
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