Guarantees And Limitations Of Liability - Qilive Q.5147 Manuel D'utilisation

7. GUARANTEES AND LIMITATIONS OF LIABILITY

EN
This product is guaranteed for a period of 36 months (including the legal guarantee of
24 months as defined by local law as well as a commercial guarantee of 12 additional
months offered by the brand) from the date of purchase, against any failure resulting
from a manufacturing or material defect.
This guarantee does not cover damage resulting from a faulty installation, incorrect use,
or normal wear and tear. More specifically, the guarantee does not cover:
• Damage or problems caused by incorrect use, accidents, modifications or an
electrical connection with the wrong current or voltage.
• Products that have been modified or whose tamper evident seal or serial number
has been damaged, altered, removed or rusted.
• Replaceable batteries and accessories are guaranteed for 6 months.
• Battery failure, as a result of over-charging or non-compliance with the safety
instructions set out in the manual.
• Cosmetic damage, including scratches, dents, or any other element.
• Damage caused by any servicing operations carried out by non-authorised persons.
• Faults caused by normal wear and tear or the normal ageing of the product.
• Software updates as a consequence of changes to network settings.
• Product failure resulting from the use of third party software to modify, change or
adapt the product as supplied.
• Product failure resulting from its use without manufacturer-approved accessories.
• Rusted products.
The manufacturer is not liable for the loss of data stored on the hard drive. Similarly,
the manufacturer is not required to check that SIM/SD cards have been removed from
returned products.
Repaired or replaced products may include new and/or repackaged hardware and
components.
IMPLEMENTATION METHODS
To make a claim under the guarantee, please return your product to the reception desk
of your local sales outlet with the proof of purchase (receipt, invoice, etc.) of the product
and accessories supplied, along with the original packaging.
The following information will be required: date of purchase, model and serial or IMEI
number (this information generally features on the product, the packaging or proof of
purchase).
Failing this, you must return the product with all accessories needed for it to work properly
(power cable, adapter etc.).
If your product is covered by the guarantee, the after-sales service will (within the bounds
of the local legislation):
• Repair or replace the faulty parts.
• Exchange the returned product with a product which has the same features or better
and is equivalent in terms of performance.
• Refund the product at the price stated on the proof of purchase.
In the case of a repair covered by the guarantee, your guarantee period will be extended
by 6 months. This period cannot be combined in the event of repeated failures.
28