Qilive Q.5147 Manuel D'utilisation page 26

EN
One of the
wheels is
jammed.
Robot vacuum
cleaner gets
stuck.
The robot
failed to
connect to the
server.
The anti-drop
sensors are
dirty or the
robot is stuck
on a dark
surface.
PROBLEM
The suction
power is weak.
The robot
leaves dust
behind.
The robot
vacuum cleaner
can not return
to the charging
station.
Robot vacuum
cleaner does
not work.
The robot
vacuum cleaner
is on, but does
not react.
• Clean the robot wheels and remove all dirt and
tangled hair.
• Ensure that all the wheels of the robot are firmly on
Check if the the floor that there are no small objects scattered
wheel is stuck. on the floor.
• Move the robot vacuum cleaner to another location
and press the ON/OFF power button to start the
cleaning program.
• Remove all small objects from the floor and tidy up
the cleaning area before the robot starts cleaning.
The robot is
• This robot vacuum cleaner is not suitable for use on
stuck. Move
carpets with long thread.
the robot to an
• Move the robot vacuum cleaner to another location
open area.
and press the ON/OFF power button to start the
cleaning program.
• Check if the wireless network is working properly or
if the signal is too weak.
Robot • Ensure the router is placed in an open area and
connection the distance between the robot and the router is
failed. not too big.
• Check if the password entered is correct and try to
connect the device again.
Ground
• Wipe the sensors with a soft, dry and clean cloth.
sensors are
• If the robot is stuck on a dark surface, move the
blocked. Clean
robot vacuum cleaner to another location and
the ground
restart the cleaning program in a new location.
sensors.
• Check if any obstructions are blocking the suction port.
• Empty the dust container.
• Check if the filters or brushes of the robot needs to be replaced.
Clean the dust filters. Check if the filters are wet due to water or
other liquids on the floor. If necessary, install new dust filter.
• Check and clean the robot brushes and remove all the hair or
other materials and debris.
• Remove all objects within an area of at least 1.5 m in front and 0.5
m on both sides (left-right) of the charging station.
• Check if the charging station is correctly positioned and properly
connected to the power source and if the indicator light is on.
• The distance between the robot and the charging station is too big
and the robot is no longer within the range of the charging station.
In this case, place the robot manually on the charging station.
• Ensure the robot vacuum cleaner is switched on.
• Press the ON/OFF button for a few seconds to switch on the
device.
• If the battery charge level is too low, place the robot on the charging
station and make sure the pins are aligned with the metal contacts
on the robot.
• Check if the battery charging level is not too low.
• If you use the app, check the Wi-Fi connection.
• If the problem still persists, turn off the device, wait a few seconds,
and then restart it.
SUGGESTED REMEDY
26