Returns - Chauvet Professional Next NXT-1 Manuel D'utilisation

Returns

Returns
To return a product or request support:
· In the U.S., contact Chauvet World Headquarters (see Contact Us).
· In the UK or Ireland, contact Chauvet Europe Ltd. (see Contact Us).
· In Mexico, contact Chauvet Mexico (see Contact Us).
· In any other country, DO NOT contact Chauvet. Contact the distributor of record. See
www.chauvetlighting.com for a list of distributors.
If you live outside the U.S., United Kingdom, Ireland, or Mexico, contact your distributor
of record and follow their instructions on how to return Chauvet products to them. Visit
our website for contact details.
Call the corresponding Chauvet Technical Support office and request a Return Merchandise
Authorization (RMA) number before shipping the product. Be prepared to provide the model
number, serial number, and a brief description of the reason for the return.
You must send the merchandise prepaid, in its original box, and with its original packing and
accessories. Chauvet will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product returned
without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper and place
it inside the box:
· Your name
· Your address
· Your phone number
· RMA number
· A brief description of the problem
Be sure to pack the product properly. FedEx packing or double-boxing are recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s). Chauvet is not responsible for shipping damage of returned items.
Page 48 of 48 Next™ NXT-1 User Manual Rev. 1