Oral-B iO Mode D'emploi page 13

Trouble Shooting
Problem
APP
Handle does not
operate
(properly) with
Oral-B App.
Reset to factory
settings.
TOOTHBRUSH
Handle is not
operating (during
first use).
Short stuttering
sounds after
2 minutes or
handle does not
operate any timer.
Handle does not
charge.
Rattling/loud
noise during
brushing or
turning on.
12
Possible reason
1. Oral-B App is closed.
2. Bluetooth is not
activated on
smartphone.
3. Bluetooth is disabled on
handle.
4. Bluetooth connection to
smartphone has been
lost.
5. Your smartphone does
not support Bluetooth
4.2 (or higher)/Bluetooth
Smart.
6. Outdated Oral-B App.
Original functionality
wanted.
1. Battery has a very low
charge level; handle does
not operate.
2. Operating outside
standard temperature
(message on display
and/or alternating lights
of Smart Pressure
Sensor)
Timer has been modified/
deactivated via App.
1. Battery is at a very low
charger level (0%); it
may take up to 10-15min
until display turns on.
2. Ambient temperature for
charging is out of valid
range (< 0°C and >
40°C).
3. Charger may not be
(properly) connected.
1. Brush head may not be
placed correctly onto the
brush handle.
2. Brush head may be worn.
Remedy
1. Launch Oral-B App.
2. Activate Bluetooth on smartphone (described
in its user manual).
3. Enable Bluetooth via display Settings ->
Bluetooth enable.
4. Pair handle and smartphone again via App
settings. Keep your smartphone in close
proximity when using it with handle.
5. Your smartphone must support Bluetooth 4.2
(or higher)/Bluetooth Smart in order to pair
handle. Check www.oralbappavailability.co.uk
for compatible smartphones and country
availability of the Oral-B App.
6. Download latest Oral-B App.
Enter via display Settings -> Factory Reset (22).
Press on/off button to confirm.
1. Charge at least for 30 min.
2. Always operate in standard operating
temperatures (> 0°C and < 40°C).
Use App to change timer settings or perform
factory reset (see App Trouble Shootings).
1. Charge at least for 30min.
2. Recommended ambient temperature for
charging is 5°C to 35°C.
3. Ensure charger is connected to mains voltage.
1. Check proper fit of brush head on handle. Small
gap remains in between.
2. Replace brush head.