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Joerns® Bed Frames
EasyCare®
Troubleshooting
Any loss of electrical function should be investigated
with the following steps:
Event
Possible Remedies
Bed not
1. Check lockout status.
responding
2. Check connection is fully inserted
to pendant
with cable secured.
control
3. Check the bed is plugged into
power source and control box
green light is illuminated.
4. Unplug bed for 60 seconds and
plug back in.
5. If these steps fail to resolve the
problem, call Technical Support
at 800-826-0270.
Bed not
1. Check lockout status.
responding to
2. Check connection is fully inserted
staff control
with cable secured.
3. Check the bed is plugged into
power source and control box
green light is illuminated.
4. Unplug bed for 60 seconds and
plug back in.
5. If these steps fail to resolve the
problem, call Technical Support
at 800-826-0270.
All lockouts
1. Unplug bed for 60 seconds and
indicators
plug back in.
flashing
2. Push and hold Hi-Lo up and
down on staff control or pendant
simultaneously until flashing stops
(No more then 15 seconds).
3. If these steps fail to resolve the
problem, call Technical Support
at 800-826-0270.
Hi-Lo lockout
1. Thermal overload condition. This
indicator
should self correct in 2 minutes
flashing
or less. Do not surpass 10% duty
cycle (2 min on/ 18 min off).
2. If these steps fail to resolve the
problem, call Technical Support
at 800-826-0270.
Knee Lockout
1. Bed is in a reverse Trendelenburg
indicator
or comfort chair position, level
flashes when
bed (page 9, Figure 18, button
attempting
8).
articulation
2. Lower or raise Hi-Lo to end
of travel
3. If these steps fail to resolve the
problem, call Technical Support
at 800-826-0270
Note: Electrical damage can occur if a non-approved
pendant is connected to the electrical system.
14
© 2020 Joerns Healthcare • 6110345 RevC • 20-2535
Maintenance
Maintenance/Inspection Information:
Visually inspect the bed and accessories for broken
welds or cracks and check for loose hardware on a
monthly basis.
If any broken welds or cracks are found, remove
bed from service immediately and replace affected
part(s). If necessary, contact Technical Support,
800-826-0270, for assistance. Tighten any
loose hardware.
Preventative Maintenance
To ensure maximum life of your product, follow
all warnings and cautions in the User Manual and
maintain your bed with care, as outlined below. The
maintenance required will be dictated by your bed's
usage and care – a thorough inspection should be
conducted monthly.
To Maximize Service Life
1. Keep the bed clean.
2. Observe bed operation and report any
discrepancies or problems to Joerns Healthcare
Technical Support at 800.826.0270
3. After initial week of use, check all threaded
fasteners for looseness, and make sure all pins
are in their normal location and fastened securely.
Check monthly for loose bolts, nuts, pins and other
retaining hardware. Tighten any loose hardware,
and contact Joerns Healthcare to order any
appropriate service parts.
4. Make sure each inspection includes the underside
of the bed frame and mattress support platform.
5. Visually inspect the bed frame and accessories
for any cracking, bending, or hole enlargement.
If found, contact Joerns Technical Support at
800.826.0270, remove the bed from service
immediately, and replace the affected parts.
6. Check wiring for proper connections and damage
(fraying, kinking, or deterioration). Report
any damage to Joerns Technical Support at
800.826.0270
7. Check actuators for correct mounting at
attachment points and ensure all related pins are
mounted securely and properly to the bed frame.
Actuators are not serviceable, but are replaceable
if required.
8. Lubricate pivot point, pins and bolts as required.
The recommended lubricant is Joerns-approved
grease #12500013, available from Joerns
Technical Support at 800.826.0270.
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