Service; Before Calling For Service; Product Rating Label - Bosch NGM5056UC Manuel D'utilisation

Service

Before Calling for Service

Before calling customer service, consider the
suggestions and instructions below:
Problem
Burner(s) do not light / igniters do
not spark
Burner flame goes out unexpectedly Make sure that there is not draft in the room.
Igniters spark even though knobs
are in the off position
Cooking results are not what was
expected

Product Rating Label

The rating label shows the model number and the FD
number (production number/product's unique identifier)
of your cooktop. It is located on the underside of the
cooktop.
Rating Label Location
A Rating Label
9
Suggestion
Make sure that the gas shut off valve is in the "ON" position and the gas
▯
supply to the house is not shut off.
Make sure the burner caps and burner bases and the burner ports are not
▯
clogged. Clear ports with a wire or straightened paper clip if clogged.
Make sure the igniters are clean and dry.
▯
Check the power supply. It should be properly grounded with the correct
▯
polarity. Make sure the unit is fully plugged in to the outlet and the circuit
breaker is not tripped.
When the electrical power connection has been activated at the first power up
or reconnected after an outage, the igniters may spark once or twice, even
though all burner knobs are in the "OFF" position.
The cooktop is not level.
▯
Cooking pan does not fit the surface being used. ~ "Proper Cookware"
▯
on page 17
Cookware is not the type or size recommended. ~ "Proper Cookware"
▯
on page 17
Model number and FD Number
The model number and the FD number of your appliance
are found on the rating label. Make a note of these
numbers in the space below to save time in the event
your appliance requires service.
Model #
Bosch Customer Support
Keep your invoice or escrow papers for warranty
validation if service is needed.
CAUTION
Repairs should only be done by an authorized
servicer.
Improper repair of your appliance may result in risk
of severe physical injury or death.
FD #
800-944-2904
21