Troubleshooting - Silk-n Infinity H3102 Mode D'emploi

10. Troubleshooting

Only authorized personnel are permitted to perform repairs. Do not
EN
attempt to modify, open or repair the device. You may expose yourself
to dangerous electrical components and may cause serious harm to
yourself. It will also void the warranty. Contact Customer Service if you
have a broken or damaged device in need of repair.
Problem
My device does not
start.
There is no galvanic
pulse when I press the
pulse button.
There is no light pulse
when I press the pulse
button.
One or more lights are
on constantly.
Checks
Check that:
y
the adapter is properly connected to the device
and that it is plugged into the electricity supply.
your hand is touching the base
Check that
electrode when you press the pulse button.
The treatment circulation requires closing the circuit
by pressing the trigger and the electrode at the
same time, in order to effectively treat your skin.
Check that:
y
the green ready/skin tone warning indicator
light is blinking slowly to ensure you have good
contact with the skin.
y
the treatment surface is evenly and firmly
pressed to the skin. For your safety, the pulse
button will activate a pulse only if the treatment
surface is firmly pressed against the skin.
If the ready/skin tone warning indicator light
blinks rapidly, this is an indication that your skin
tone, measured by the skin color sensor, is too dark
for safe use, or that the skin color sensor was not
properly covered by your skin. Try using the device
on a different body part or contact Silk'n customer
support.
The device has malfunctioned. Unplug the device
and do a restart. If the problem persists, contact
Customer Service.
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