Descaling; Troubleshooting - Coffeemaxx 2 Go Thermo Star Mode D'emploi

3. Clean the device with a damp cloth and then wipe it with a dry one.

Descaling

If the water only runs very slowly through the device or the device is louder than usual during
the brewing procedure, you should descale it.
1. Pour the mixture of water and descaling agent into the water reservoir and switch on the
device. Pay attention to the directions for use of the descaling agent in regard to the ratio
of water to descaling agent.
2. Let the mixture run through the machine completely. Repeat this procedure if the water
still runs through slowly.
3. After descaling, let water (without coffee) run through the device at least three times to
fl ush the lines etc.

Troubleshooting

If the device should stop working properly, fi rst check whether you are able to correct the
problem yourself. Otherwise, contact our Customer Service department. Do not try to
repair a faulty device yourself!
Problem
The device does not work.
The device overfl ows or brews
only very slowly.
The red Start/Stop control
lamp lights up, but the brewing
procedure does not start.
01132_DE-GB-FR-NL_V2.indb 20 01132_DE-GB-FR-NL_V2.indb 20
Possible cause/solution
• Is the plug inserted in the mains socket correctly?
• Is the mains socket defective? Try another mains
socket.
• Check the fuse of your mains connection.
• Is the fi lter insert correctly inserted?
• Is the thermal cup placed correctly beneath the cof-
fee discharge opening?
• Is water in the water reservoir?
• Did you use too much coffee powder?
• Is the coffee powder ground too fi nely? A medium
grain size brings optimum results.
• Is the device scale-encrusted? Clean it thoroughly.
• Is the thermal cup placed correctly beneath the cof-
fee discharge opening?
• Is the drinking cap of the thermal cup open?
• Pull the plug out of the socket to reset the device
settings to the default factory setting. Wait a few min-
utes and then plug the device back into the socket.
Start the brewing procedure again.
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