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Help and tips for Wi-Fi and connectivity
If the software is unable to find your printer during setup, check the following conditions to resolve
the issue.
Potential Issue
Printer Wi-Fi setup mode timed out
Computer or mobile device too far from printer
Computer connected to a Virtual Private
Network (VPN) or remote work network
Wi-Fi turned off on computer (computer
connected by Ethernet)
Bluetooth and location services are turned off
on your mobile device
Exclusive HP+ Support
Get complimentary support by contacting our
experts. Visit this website to find a local phone
number for live support.
The information contained herein is subject to change without notice.
Solution
If the Wireless light is not blinking blue, the
printer might not be in Wi-Fi setup mode.
Restart setup mode:
1. Press and hold
until light starts blinking, and then
release the button.
2. Wait for the printer to restart.
3. Open the HP Smart app and add the
printer. If needed, swipe right/left on the
top of the home screen to find the Add
Printer option.
Note: Only 2.4 GHz connection supported.
Move your computer or mobile device closer to
the printer. Your device might be out of range of
the printer's Wi-Fi signal.
Disconnect from a VPN before installing HP Smart
software. You can't install apps from the Microsoft
Store when connected to a VPN. Connect to the
VPN again after finishing printer setup.
Note: Consider your location and the security of the
Wi-Fi network before disconnecting from a VPN.
If your computer is connected by Ethernet,
turn on the computer's Wi-Fi while setting up
the printer. You don't need to disconnect the
Ethernet cable.
If setting up with a mobile device, turn on
Bluetooth and location services. This helps the
software find your network and printer.
Note: Your location is not being determined and no
location information is being sent to HP as part of the
setup process.
on the control panel
hp.com/plus-support
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