Beko WMP 10744 XA Manuel D'utilisation page 28

5 Troubleshooting
Problem
Programs do not start after the
loading door is closed.
Programme cannot be started or
selected.
Water inside the product.
The product does not take water
in.
The product does not drain water.
Product vibrates or makes noise.
There is water leaking from the
bottom of the product.
Product stopped shortly after the
programme started.
Product directly drains the water
it takes in.
No water can be seen in the
product during washing.
Loading door cannot be opened.
28 / EN
Cause
Start / Pause / Cancel button is not pressed.
It may be difficult to close the loading door in case of
excessive loading.
The product has switched to self protection mode
due to a supply problem (line voltage, water pressure,
etc.).
Some water has remained in the product due to the
quality control processes in the production.
Tap is turned off.
Water inlet hose is bent.
Water inlet filter is clogged.
Loading door is not closed.
Water drain hose is clogged or twisted.
Pump filter is clogged.
Product is standing unbalanced.
A hard substance has entered into the pump filter.
Transportation safety bolts are not removed.
Laundry quantity in the product is too little.
Excessive laundry is loaded in the product.
Product is leaning on a rigid item.
Water drain hose is clogged or twisted.
Pump filter is clogged.
Machine has stopped temporarily due to low voltage.
Draining hose is not at adequate height.
Water is inside the invisible part of the product.
Loading door lock is activated because of the water
level in the product.
Product is heating up the water or it is at the spinning
cycle.
Loading door may be stuck because of the pressure it
is subjected to.
If there is no power, loading door of the product will
not open.
The door of the machine might not open due to safety
reasons.
Solution
• Press Start / Pause / Cancel button.
• Reduce the amount of laundry and make sure
that the loading door is closed properly.
• Press and hold On/Off button for 3 seconds
to reset the product to factory settings. (See
"Cancelling the programme")
• This is not a failure; water is not harmful to the
product.
• Turn on the taps.
• Flatten the hose.
• Clean the filter.
• Close the door.
• Clean or flatten the hose.
• Clean the pump filter.
• Stable the product by adjusting the feet.
• Clean the pump filter.
• Remove the transportation safety bolts.
• Add more laundry to the product.
• Take out some of the laundry from the product
or distribute the load by hand to balance it
homogeneously in the product.
• Make sure that the product is not leaning on
anything.
• Clean or flatten the hose.
• Clean the pump filter.
• Product will resume running when the voltage
restores to the normal level.
• Connect the water draining hose as described in
the user manual.
• This is not a failure.
• Drain the water by running the Pump or Spin
programme.
• Wait until the programme completes.
• Grab the handle and push and pull the loading
door to release and open it.
• To open the loading door, open the pump filter
cap and pull down the emergency handle
positioned at the rear side of the said cap. See
"Loading door lock"
• If the door remains locked at the end of the
programme when the Wash&Wear function is
selected, this means that the door will be locked
until the machine gets cold for safety reasons.
Washing Machine / User's Manual