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2. Troubleshooting
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No call reception. Follow the next steps:
Be sure that monitor is connected to internet. One way to check it is to
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connect from app to the panel pressing on the device picture. The smart-
phone must have WIFI disabled and connect through 3G/4G to connect
through internet, if not, connection is done through local WiFi. If you can't
connect, check the following: enter WiFi Menu. It must show the correct
SSID and signal strength. The symbol '!' means that there is no internet
connection, please check your router.
You can also check on the app the monitor registry on the server:
o
o
A green color means that the monitor is well registered, a gray color means not
connected. In this case check the internet connection of the monitor and the
speed of your WiFi and internet connection using a commercial app from the
smartphone using your home WiFi.
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Be sure that the 'Call Reception' switch in the App is turned on (green
color). You can test it in the Connection Settings (6.5.3). If it is 'On' you can
switch 'Off' and 'On' again and try the call.
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If all the above is correct and you can't still receive the calls, kill the app
and open again.
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How to regulate the call tone volume.
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In the monitor, make Auto-On and press the settings option, the bell icon
indicates the current call tone volume.
In the smartphone, change the volume according to the manufacturer's
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manual.
When I leave my home, I can't receive the call during a time. It is normal because
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the app is updating the server info every minute. So, when you change your smart-
phone connectivity (from WiFI to 3G/4G or from one WiFi network to another) the
smartphone has a different contact point to receive the calls and it must be updated.
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When the monitor is just powered I can't receive calls during a time. This is normal
because the monitor must connect to the WiFi router and it takes one minute.
May I use WiFi extenders? Yes, the WiFi extenders are necessary when the moni-
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tor has not enough WiFi signal.
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