Troubleshooting Tips - Philips 51PP9200D/37 Manuel De L'utilisateur

Troubleshooting Tips

Check this List of Symptoms and Suggested Steps To Take before requesting Service. You may be able to solve the problem yourself. If
you face problems connecting the TV to external devices, please refer to the User Guide of the external device or call their service centers for
help. Charges for TV installation and adjustments of customer controls are not covered under your warranty.
SYMPTOMS
Hookup Can't get external
audio equipment
to work with TV.
Installation Can't get the AV
channels on the TV
screen.
Installation TV Displays
Wrong
Channel or No
Channels Above
13
Installation Channel numbers
do not follow the
channel number
of the
programs.
Installation Auto programing is
taking too long.
Settings Error messages
appear on the
screen of TV:
No Signal
No Program
Audio Only
Sound Disturbing sound
(such as buzzing,
clicking, cracking,
humming, whistling,
etc).
Sound Sound is not in
Stereo.
General
No power to the
TV
26
SUGGESTED STEPS TO TAKE
1. SPDIF output audio only in digital mode and the audio equipment used must have the decoder.
2. Monitor Out Audio LR output audio for both analog and digital programs
Press the AV button on the remote control repeatedly to select the desired AV channels. Note: SVHS
can only be selected if a S-VHS device is connected and powered on.
Go to TUNER MODE in the television menu and select the correct signal source, then perform the
automatic installation again. (Refer to page 8).
Go to TUNER MODE in the television menu and select the correct signal source, then perform the
automatic installation again. (Refer to page 8).
Auto programing may take 20 to 40 minutes depending on the number of channels that are available.
Check that the antenna / cable is connected properly and that you have selected the correct tuner
mode (refer to page 8).
There could be temporarily no transmission on the selected channel. You may like to add these
channels to the Weak Dig Sig. list. (refer to page 9). When transmission is resumed or when
available, your TV will receive it.
The current channel has only audio transmission.
It is normal to hear a disturbing sound (such as buzzing, clicking, cracking, humming, whistling, etc)
from a distance less than 2 meters (6 feet) with the television sound muted.
If problem occurs on one channel, you may have a signal problem. Please contact the cable provider or
local broadcaster regarding the specifi c channel.
This could be due to any of the following reasons:
1. Not all transmitted broadcasts by the cable or broadcast stations are in STEREO. Try checking with
several major network stations to be sure that the station you selected is in STEREO.
2. When SAP is turned ON, the sound mode is automatically set to MONO.
3. Sound mode is set to MONO. Set the sound mode to STEREO. (Refer to page 17).
4. When using an AV input, the television will not display STEREO even though it is producing stereo
sound.
Check the TV power cord. Unplug the power cord from the TV, wait 10 seconds, then reinsert the
plug into your wall outlet. Power On the TV again.
Plug the power cord directly to the wall socket and not via an extension cord.
If you need to use an extension cord, check that the fuse on the AC power strip is not blown.