i-tec C31TRAVELDOCKPD Mode D'emploi page 8

i-tec USB-C Travel Dock 4K HDMI/VGA
Answer: This problem is caused by interference in the range of 2.4GHz. A possible
solution is to connect the docking station to the Thunderbolt 3 (USB-C) port of
the Mac on the left side nearest to you or use the ports on the right side. These
ports are situated farthest from the wi-fi antenna. The next solution is the use of
the 5GHz zone and the placement of the docking station as far as it could be from
the monitor of your Mac. For more information, please refer to:
https://support.apple.com/en-gb/HT201163
Question: In Windows, some wireless devices (WLAN dongle or, for example,
Microsoft Wireless set 3000/5000), which are connected in the docking station,
stop working or irregularly disconnect. Where is the problem?
Answer: Sometimes, USB 3.0 ports are cancelled with a 2.4GHz wireless device.
The wireless device should be placed outside of the close proximity of USB 3.0
ports and cables. Place the wireless device as far from the USB 3.0 ports and
cables as possible. You could use for these purposes, for example, an extension
cord for the connection of WLAN dongles or sets.
Question: I have your device and picture transmission doesn't work.
Answer: Your device has to comply with the system requirements, mainly: support
of DP alt mode on the USB-C port. Our web-site includes a review of the supported
devices: http://www.i-tec.cz/obrazky/files/Compatible_devices.pdf. In case you
cannot find your device in the list, please turn either to the manufacturer of the
device or to our technical assistance:
support@itecproduct.com.
Question: I have a notebook with a Thunderbolt 3 port; despite of it, the notebook
is not recharged.
Answer: According to the specification of Thunderbolt 3, power supply of the
notebook is just optional. Not all laptops have this option, mainly laptops with a
power supply source higher than 100W.
Question: The picture on the connected monitor is blinking.
Answer: Try to use a more quality HDMI cable, it can solve your problem.
Question: Can I get more detailed information on the problems related to the USB-
C docking station?
Answer: Of course, you can contact our technical help:
support@itecproduct.com.
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