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Support
Troubleshooting
Problem
I experience pain
when I use the
breast pump.
I do not feel any
suction/the
suction level is too
low.
For all product support, power consumption details and
the EU Declaration of Conformity, please visit
www.philips.com/support.
This chapter summarizes the most common problems
you could encounter with the breast pump. If you are
unable to solve the problem with the information below,
visit www.philips.com/support for a list of frequently
asked questions or contact the Consumer Care Center in
your country.
Solution
-
Check if you use the most suitable breast shield size
and, if necessary, the insert size (see 'Sizes of the
breast shields and inserts').
-
Choose a suction level that is comfortable for you
(see 'Pumping instructions').
-
Check if the membrane is not damaged (does not
have small cracks, holes etc.).
-
Make sure that your nipple is placed in the center of
the opening of the breast shield.
-
If the pain persists, stop using the breast pump and
consult your healthcare professional.
-
Check if the valve is not damaged, the opening in its
pointed part closes fully, and that the valve is
assembled correctly.
-
Check if the membrane is not damaged (does not
have small cracks, holes etc.).
-
Make sure that all the parts are clean and assembled
correctly (see 'Assembling the breast pump').
-
Check if you use the most suitable breast shield size
and, if necessary, the insert size (see 'Sizes of the
breast shields and inserts').
-
Make sure that the collection cup is positioned
correctly on the breast to allow a seal between the
breast shield and your breast.
-
If possible, try a higher suction level.
-
Before pumping, try warming your breast with a
warm towel and massaging it to stimulate the
areola so the breast is completely unblocked.
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