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TROUBLESHOOTING
Problem
The cooktop
cannot be
turned on.
The touch
controls are
unresponsive.
The touch
controls are
difficult to
operate.
The glass is
being
scratched.
Some pans
make crackling
or clicking
noises.
The induction
hob makes a
low humming
noise when used
on a high heat
setting.
Possible causes
No power.
The controls are
locked.
There may be a slight
film of water over the
controls or you may
be using the tip of
your finger when
touching the controls.
Rough-edge
cookware.
Unsuitable, abrasive
scourer or cleaning
products being used.
This may be caused
by the construction of
your cookware
(layers of different
metals vibrating
differently).
This is caused by the
technology of
induction cooking.
EN-32
What to do
Make sure the cooktop is
connected to the power
supply and that it is switched
on.
Check whether there is a
power outage in your home
or area. If you've checked
everything and the problem
persists, call a qualified
technician.
Unlock the controls. See
section 'Using the hob' for
instructions.
Make sure the touch control
area is dry and use the ball of
your finger when touching
the controls.
Use cookware with flat and
smooth bases. See 'Choosing
the right cookware'.
See 'Maintenance and
cleaning'.
This is normal for cookware
and does not indicate a fault.
This is normal, but the noise
should quieten down or
disappear completely when
you decrease the heat
setting.
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