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Issues
Solution
Is power always being
· The robot will draw power while it is docked to maintain battery performance, but the power consumption is extremely low.
drawn when the robot is
on the dock?
Does the robot need to
be charged for at least
· No. Lithium-ion batteries have no memory effect. The robot can be used once fully charged.
16 hours for the first
three uses?
The robot begins to miss
· The cliff sensors or carpet sensor may be dirty. Clean them with a soft, dry cloth.
certain spots
· Use the mobile app to increase the water flow.
No or little water during
· Check whether there is water in the water tank and check the manual for instructions on how to correctly install the dustbin and
mopping
water tank combo unit, mop cloth mount and mop cloth.
The robot cannot return
to the auto-empty dock
· After spot cleaning or a significant position change, the robot will re-generate the map. If the charging dock is too far away, it may
after spot cleaning or
not be able to return to recharge and must be placed on the charging dock manually.
when it has been moved
manually
The status indicator light
· The dust bag is not in place. Check and install in place.
is steady red
Reduced emptying
· The main brush or main brush cover is not properly installed. Check and install in place.
performance or unusual
· The filter, air duct, disposable dust bag, suction inlet, air inlet, or dustbin is blocked. Clean to remove blockages.
noise when emptying
· Auto-emptying is disabled. Check in-app settings.
· The dust container cover is not installed. Check and install.
Unable to auto-empty
· Auto-emptying will not be triggered if the robot returns to the dock without cleaning.
· The robot will not auto-empty after returning to the dock in DND mode. Adjust the cleaning time or DND period.
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