Troubleshooting Guide - Hatco Glo-Ray Série Manuel D'installation Et D'utilisation

TROUBLESHOOTING GUIDE

WARNING
This unit must be serviced by trained and qualified
personnel only. Service by unqualified personnel may lead
to electric shock or burn.
Symptom
Unit too hot.
Unit not hot enough.
Unit not working at all.
Stone surface material is stained,
discolored, or has inconsistent
staining/discoloration.
Shelf is flexing.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-
down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: support@hatcocorp.com
Probable Cause
Temperature Control set too high.
Unit plugged into incorrect power supply.
Temperature Control defective.
Temperature Control set too low.
Location of unit is susceptible to air currents (air
conditioning ducts or exhaust fans).
Unit not plugged in.
Unit not turned on.
Power I/O (on/off) switch defective.
Temperature Control defective.
Base heating element burned out.
Stone surface is not being cleaned properly.
Excessive weight on shelf.
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Change the temperature setting to a lower setting.
Verify with qualified personnel that power supply matches
unit specification.
Contact Authorized Service Agent or Hatco for assistance.
Change the temperature setting to a higher setting.
Block air currents or relocate unit.
Plug unit into proper power supply.
Move Power I/O (on/off) switch to the I (on) position.
Contact Authorized Service Agent or Hatco for assistance..
Clean surface using the "Cleaning the Stone Surface"
information in the MAINTENANCE section of this manual.
If these methods fail to produce acceptable results,
contact Hatco for assistance.
Distribute weight evenly on entire shelf. If weight on the
shelf exceeds 50 lbs. (23 kg), a deflection up to 5/32" (4
mm) is possible. If weight on the shelf exceeds 100 lbs.
(45 kg), a deflection of 1/4" (6 mm) is possible. The shelf is
not guaranteed if weight on shelf exceeds 150 lbs. (68 kg).
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English
WARNING
Corrective Action
Form No. GRSSM-1020