Troubleshooting - Neopost IM-22 Guide De L'utilisateur

TROUBLESHOOTING

If the Machine Does Not Start, Do As Follows:
1. Check that the power cord is plugged in and that the power is on at the socket and on the
machine.
2. Check that the transport bar cover is closed (IM-27 only).
3. Check that the track cover is pushed down tightly.
4. Ensure that the variable speed knob is not set below 40%.
5. Using the touchscreen, perform a factory reset.
6. Uplug machine and check fuse located in the main socket, by pulling out the fuse tray.
If the machine still does not start, contact your service organization.
If An Envelope Becomes Jammed In the Machine
1. Turn off machine, and unplug the power cord.
2. Lift track cover.
3. Remove jammed envelopes and clear any remaining mail from belts by gently removing the
envelope from left to right.
4. Replace track cover and re-stack mail on the feed plate.
5. Plug in machine, restart.
For all other service and repairs, contact your service organization.
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