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Common Issues
Problem
Scheduled cleaning
is not working
Is power always being drawn when the
robot is on the charging dock?
Does the robot need to be charged
for at least 16 hours the first three
times it is used?
No or little water during mopping
Cleaning does not
resume after recharging
The robot cannot return to the
charging dock after Spot cleaning or
when it has been moved manually
The robot has begun to
miss certain spots
It takes a long time to fill the water tank
Solution
• Keep the robot charged. Scheduled cleaning can only begin when the battery level is above
20%.
• The robot will draw power while it is docked to maintain battery performance, but power
consumption is minimal.
• No. The robot can be used any time after it has been fully charged.
• Check whether there is water in the water tank and use the mobile app to set the scrub
intensity or check the manual for full instructions on how to correctly install the mop cloth and
mop mount.
• Make sure that the robot is not in DND mode. DND mode will prevent cleanup. When cleaning
a space requiring a top-up charge, if the robot was placed manually on the charging dock
before it returned to the dock automatically, it will not be able to continue cleanup.
• After spot cleaning or a significant position change, the robot will re-generate the map. If the
charging dock is too far away, it may not be able to return to recharge and must be placed on
the charging dock manually.
• The wall sensor or cliff sensors may be dirty. Wipe them with a soft dry cloth.
• The filter may be blocked and need cleaning.
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