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13 Troubleshooting
This chapter summarises the most common problems you could encounter while using your
homeRun. If you are unable to solve the problem with the information below, please contact
the Consumer Care Centre in your country.
Problem
The cleaning
performance has
decreased.
The robot
suddenly stops
cleaning.
The robot
switches itself off
when I press the
POWER button
to switch it on.
The robot does
not respond.
32
Cause
The dust container is full.
The roller brush is dirty.
The mesh ilter, exhaust
ilter or motor protection
ilter is dirty.
The ring on one side of
the roller brush is missing.
You have selected the
SPOT cleaning mode.
An error code is shown
on the display.
The rechargeable battery
is almost empty.
You forgot to set the on/
off switch to ON.
The rechargeable battery
is empty.
You have not placed the
rechargeable battery in the
robot correctly.
The non-rechargeable
batteries of the remote
control are empty.
The infrared signal
generator and/or the
infrared signal emitter is/
are covered or dirty.
Solution
Empty the dust container (see chapter 'Cleaning
and maintenance').
Clean the roller brush (see chapter 'Cleaning and
maintenance').
Clean the dirty ilter or ilters (see chapter
'Cleaning and maintenance').
Contact the Philips Consumer Care Centre to
obtain a new ring.
In this mode, the robot stops when it has inished
cleaning the set area. If you want to clean the rest
of the room, select the AUTO cleaning mode and
press the start/pause button.
Check the error codes table in chapter 'Error codes'
to identify the problem and solve it.
Recharge the robot manually on the base station or
by connecting it directly to the mains (see chapter
'Preparing for use').
Set the on/off switch to ON and then press the
POWER button on the robot.
Recharge the robot manually on the base station or
by connecting it directly to the mains (see chapter
'Preparing for use').
Remove the rechargeable battery and reinsert it.
Replace the batteries with batteries of the
same type.
Make sure nothing covers the infrared signal
generator and emitter. When the infrared signal
generator and emitter are dirty, clean them with a
soft clean cloth.
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