Kohler K-1002-H2 Guide De Propriétaire page 10

One-Year Warranty (cont.)
3. This warranty does not cover the damages as a result of disaster such as fire or acts of God, including
flooding, earthquake, or electric storms, etc. To obtain a list of distributors in your area where you can
exercise your rights under this warranty, please call 001-877-680-1310.
KOHLER CO., KOHLER, WI 53044 U.S.A.
IMPORTER:
INTERNACIONAL DE CERÁMICA, S.A.B. DE C.V.
AV. CARLOS PACHECO NO. 7200
CHIHUAHUA, CHIH., MEXICO C.P. 31060
TEL: 52 (14) 29-11-11
Troubleshooting
Troubleshooting Guide
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified
electrician should correct any electrical problems. For warranty service, contact your dealer or wholesale
distributor.
Symptoms
1. Unit does not start or
stop.
2. Water flow surges.
3. Motor starts, waterfall
does not function.
4. Waterfall lights do not
work.
1030218-5-C
Probable Causes
A. No power to
pump/receptacle/keypad.
B. Harness is blocked.
C. Keypad disconnected from
pump/control box.
D. Keypad doesn't work.
E. Not enough water in footbath
basin.
F. Motor/pump assembly does not
work.
G. Control does not work.
A. Not enough water in footbath
basin.
B. Suction is blocked.
C. Harness is blocked.
A. Waterfall is blocked.
B. Waterfall wiring loose/damaged
or buttterfly valve is faulty.
C. Not enough water in footbath
basin (pump cavitates).
D. Keypad does not work.
E. Control does not work.
A. Loose or damaged wiring.
B. Power supply for lighting does
not work.
Recommended Action
A. Set/Reset GFCI or RCD. Check
wiring.
B. Remove blockage.
C. Reconnect keypad and/or wiring
harness. Refer to installer/dealer.
D. Replace keypad. Refer to
installer/dealer.
E. Fill basin 3" (7.6 cm) over top of
suction cover.
F. Replace motor/pump assembly.
Refer to installer/dealer.
G. Replace control. Refer to
installer/dealer.
A. Fill basin 3" (7.6 cm) over top of
suction cover.
B. Remove obstruction.
C. Remove blockage.
A. Remove blockage.
B. Identify source of fault and
correct or replace wiring or
butterfly valve. Refer to
installer/dealer.
C. Fill basin 3" (7.6 cm) over top of
suction cover.
D. Replace keypad. Refer to
installer/dealer.
E. Replace control. Refer to
installer/dealer.
A. Identify source and correct. Refer
to installer/dealer.
B. Replace lighting supply box in
pump kit. Refer to
installer/dealer.
10 Kohler Co.