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Common Issues
Issue
There are large water stains on the floor, the
cleaning head leaks water, or water cannot be
vacuumed from the floor.
The screen does not light up and the vacuum
cleaner cannot start.
The dirty tank leaks and the filter is wet.
There is a strange smell during use.
Cleaning creates a lot of bubbles.
The vacuum cleaner does not charge when
docked.
The screen is on, but the buttons do not
respond.
Unable to connect to WiFi.
Is power always being drawn when the
vacuum cleaner is on the dock?
Solution
Remove the roller and the dirty tank to check for a clog in the dirty water pipe or the suction
outlet, and if the filter is clogged. Clear all blockages, clean the filter and make sure dirty tank
and filter were properly installed before retrying.
Low battery level. Charge it before use.
Remove and clean the two water level sensors in the dirty tank. Make sure that the body is
not laid flat.
Clean the roller, dirty tank, and filter.
Do not add detergent or disinfectants that are not recommended by Roborock to the clean
tank, or spray such detergent or disinfectants on the floor.
Check the charging contacts on the charging dock and the corresponding part on the body.
Press and hold the power button for 10 seconds to force restart the vacuum cleaner.
WiFi disabled. Reset the WiFi and try again.
Poor WiFi signal. Move the vacuum cleaner to an area with good WiFi reception.
Abnormal WiFi connection. Reset the WiFi, download the latest mobile app and retry.
Unable to connect to WiFi. There may be an error with your router settings. Contact Roborock
Customer Service for help with troubleshooting.
The vacuum cleaner will draw power while it is docked to maintain battery performance, but
the power consumption is extremely low.
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