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Service
Before Calling for Service
Troubleshooting Chart
Problem
Burner(s) do not light / Ignitors do not
spark
Burner flame goes out unexpectedly
Ignitors spark even though knobs are in
the off position
Cooking results are not what was
expected
Data Plate
For handy reference, the serial tag information has been
affixed to the underside of the rough-in box, underneath the
cooktop.
Data Plate
All manuals and user guides at all-guides.com
•
Make sure that the gas shut off valve is in the ON positio n and the gas
supply to the house is not shut off.
•
Make sure the burner caps are properly positioned and th e burner
ports are not clogged. Clear ports with a wire or straig htened paper clip
if clogged.
•
Make sure the igniters are clean and dry.
•
Check the power supply. It should be properly grounded wi th the
correct polarity. Make sure the unit is plugged in and t he circuit breaker
is not tripped.
•
Make sure that there i s no draft in the room.
•
When the electrical power connecti on has been activated at the first
power up or reconnected after an outage, the igniters may sp ark once
or twice even though all burner knobs are in the off posi tion.
•
The cooktop is not level.
•
Cooking pan does not fit the surface being used.
•
Cookware is not the type or size recommended.
Figure 13: Data Plate Location
Suggestion
How to Obtain Service or Parts
For authorized service or parts information, call the number
or write to the address listed inside the cover.
We want you to remain a satisfied customer. If a problem
comes up that cannot be reso lved to your satisfaction,
please let us know. Whether you write or call, please
provide us with the Model Number, FD Number (product's
unique identifier for customer service), and Date of Or iginal
Purchase or Installation.
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