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Problem
• Other USB devices are connected and turned on
Disconnect the other USB devices. If the scanner is connected via a
USB hub, adapter, or extension cable, disconnect the scanner and re-
connect it directly to the computer. If this does not solve the problem,
uninstall all software that uses the USB interface and reinstall Nikon
Scan.
• USB interface is not compatible
Confi rm that Nikon Scan supports the USB expansion board or card
Computer does not
(or, in the case of built-in USB ports, the make of computer).
recognize scanner
• USB 2.0 expansion board or card is not correctly installed
(continued)
Check the documentation provided with the USB 2.0 expansion board
or card.
• Scanner device driver is missing or corrupted (Windows only)
Check that the device driver is correctly installed. For more informa-
tion, see the Nikon Scan Reference Manual.
• Nikon Scan is not correctly installed
Uninstall and reinstall Nikon Scan. For more information, see the
Nikon Scan Reference Manual.
• Film can not be used in SA-21 or MA-21
Can not insert fi lm
Make sure that the type of fi lm is appropriate to the adapter used.
• Film is still in adapter
Eject the fi lm using the eject button in the scan window.
SA-21 cannot be
• Adapter is not fully inserted in scanner
removed from
Make sure the adapter is seated in the connectors at the rear of the
scanner
adapter slot.
• Film can not be used in SA-21
Use fi lm that can be scanned in the SA-21, or purchase an optional
Film jams in SA-21
holder or adapter appropriate to the type of fi lm used. For informa-
tion on removing jammed fi lm, see "Film Feed Errors (SA-21)."
All manuals and user guides at all-guides.com
Possible cause
5, 22
10, 15,
22
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66–67
10–19
62–64
28
38
25
58–59
60–61
57
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