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Troubleshooting
Troubleshooting
If the scanner fails to function as expected, check the problems described below before con-
sulting the original retailer or Nikon service representative. For more information on solving
the problems listed here, refer to the page numbers in the rightmost column.
Problem
• Scanner is off
• Power cable is not properly connected
Scanner will not
turn on (status LED
does not light)
• Outlet is not receiving power
• Scanner hardware malfunction
Status LED fl ickers
(scanner not con-
nected to computer,
or computer off)
• Scanner hardware malfunction or communications error
Status LED fl ickers
(scanner connected
to computer)
• Film is not properly inserted
• Scanner or fi lm moved during scanning
Poor quality scans
• Scan window settings require adjustment
• Scanner is off
• Scanner turned on with optional fi lm holder inserted
Computer does not
recognize scanner
• Computer does not meet minimum system requirements
• USB cable is not correctly connected
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All manuals and user guides at all-guides.com
Turn the scanner on
Return the power switch to the off position and reconnect the power
cable.
Plug another device into the outlet to determine whether the outlet is
working properly.
Turn the scanner off and disconnect it from the computer. Wait fi ve
seconds and turn the scanner on again. If the problem persists, con-
tact a Nikon service representative.
Turn the scanner and computer off and disconnect the scanner. Wait
fi ve seconds and turn the scanner on again. If the status LED fl ickers
when the scanner is turned on, a scanner hardware malfunction has
occurred. Contact the original retailer or a Nikon service representa-
tive. If the status LED blinks and then glows steadily, turn the scanner
off and reconnect it to the computer. After waiting fi ve seconds, turn
the scanner on and restart the computer. If the status LED fl ickers
when the computer is restarted, try the following:
• Disconnect all other devices using the same interface as the scanner
• Reinstall Nikon scan
• Update the device drivers for the USB interface (Windows only)
• Update the scanner device drivers (Windows only)
Eject and reinsert fi lm.
Do not use the scanner in locations subject to shock or vibration. Fail-
ure to observe this precaution could result in scanner malfunction.
Adjust settings or use factory defaults. For more information, see the
Nikon Scan Reference Manual.
Turn the scanner on.
After removing the holder from the adapter, turn the scanner off and
then on again.
Use a computer that meets the system requirements.
Reconnect the USB cable.
Possible cause
24
21
—
—
22, 24
5, 22
10–19
62–64
—
66–67
28, 38
20
31–35
24
24, 51
10, 15
22
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