resideo R200 Guide D'installation Et De Configuration page 9

16. RESIDEO'S 10 YEAR WARRANTY POLICY
R100C-1, R200C-1, R200S-1, R200H-N1, R200ST-N1, R200C-N1, R200S-
N1, R200C-2, R200S-2, R200H-N2, R200ST-N2 R200C-N2, R200S-N2,
R200C-3, R200S-3, R200C-N3, R200S-N3, R200C2-A, R200C2-A-UK,
R200C2-B, R200C2-E
Beneficiary of this Warranty
This limited warranty is provided to its direct customer ("Buyer") by the
member of the Resideo Technologies, Inc group of companies ("Resideo")
which sells the product. Resideo does not provide this warranty to the
consumer or end-user of the product. Resideo expects that Buyer will give its
customers an equivalent warranty to that given by Resideo to Buyer
hereunder. This does not affect any statutory obligations that Resideo may
have to consumers as manufacturer of the Products. Resideo reserves the
right, at its discretion, to change these Warranty Terms and the products to
which these Warranty Terms apply. Any changes to these Warranty Terms
only apply to Products sold after the date of the change.
Resideo's Warranty
Resideo warrants that the Products will be free from defective materials and
faulty workmanship and conform to applicable specifications for a period of
120 months from the manufacturing date code on the Product. If any Product
becomes defective during the applicable warranty period for a reason that is
not excluded below, Resideo will, at its sole option, either repair or replace
free of charge with a new or re-furbished product, or credit to Buyer's
account the price paid for the Product. Resideo will not be responsible for
any of Buyer's costs of de-installing and re-installing the Product, travel or
any other costs.
Exclusions from the Warranty
This warranty is an extended manufacturer's warranty and to the extent
permitted by law, is in lieu of all other warranties and conditions, expressed
or implied including those of satisfactory quality or fitness for a particular
purpose. Resideo shall have no obligation under this warranty or otherwise if:
i) The product is not installed in accordance with Resideo's installation
instructions and applicable installation standards, is not used for a purpose
for which it is designed and in accordance with Resideo's user instructions or
is not maintained in accordance with Resideo's care and maintenance
instructions or is altered (including the alteration of any serial number),
serviced or repaired by anyone other than Resideo/Resideo's Authorized
Service/Repair Centre: ii) Damage is caused by outside occurrences, such as
lightning, power surges, fire, floods, acts of nature, or the like or quality of
water, or is caused by misuse, or vandalism; or iii) A defect is not caused by
reason of defective materials or workmanship. iv) This warranty does not
cover the re-changeable battery used in R200C2-A, R200C2-A-UK, R200C2-
B & R200C2-E.
This warranty does not cover the costs of replacing consumable items (such
as batteries), maintenance checks and adjustments, such as Product
calibration, which may be required in accordance with the Product use and
maintenance instructions.
Returns and Repairs
Prior to returning any Product that has become defective during the
applicable warranty period for a reason that is not excluded under these
Warranty Terms, Buyer must contact Resideo customer service to obtain a
return merchandise authorization (RMA) number. To obtain the RMA number,
Buyer must provide: i) Product model number and serial number, ii) Proof of
purchase, iii) Description of the defect. Buyer shall send the defective
Product to Resideo at its own expense, appropriately packaged to prevent
damage to the Product, together with the RMA and proof of purchase, in
accordance with the instructions of the Resideo customer service
representative. Resideo will test the returned Product to verify that it is
defective. At Resideo's request Buyer shall provide such additional
information as Resideo may reasonably require to verify the cause of the
defect, including date and location of installation, Product application,
manner of operation, maintenance records and failure mode. If Resideo
determines that the Product is defective, Resideo will decide whether to
repair or replace the Product or credit the Product purchase price to Buyer's
account. If Resideo decides to replace the Product, Resideo will send the
replacement Product to Buyer at Resideo's expense. Unless otherwise
agreed in writing, Resideo will destroy any Product that it determines to be
defective. If Resideo does not find the Product defective, Resideo reserves
the right to charge the Buyer for the reasonable costs of its investigation of
the alleged defect. If Buyer pays Resideo in advance for the costs of
returning the Product, Resideo will send the non-defective Product back to
Buyer but otherwise Resideo will destroy the Product.
Out of Warranty Repairs
At the request of Buyer, Resideo will provide to Buyer a quotation for the costs
to repair any Product outside of the applicable warranty period, if Resideo
considers such Product to be repairable. If Buyer accepts the quotation and
sends the Product to Resideo (following the same process as for in-warranty
returns), Resideo will repair the Product in accordance with the quotation
and return the repaired Product to Buyer. The repaired Product will be
warranted for 90 days from the date of repair.
Miscellaneous
If any part of these Warranty Terms is prohibited by applicable laws, the
relevant part shall be null and void, but the remainder of the Warranty Terms
shall remain in full force and effect.
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