Guarantee And Support; Troubleshooting; Senseo ® Coffee Machine - Philips Senseo HD7857/20 Mode D'emploi

12 Guarantee and
support
If you need information or support, please
visit www.philips.com/support or read the
separate worldwide guarantee leaflet.
The purchase of the Philips SENSEO
machine does not exhaust any of the rights of D.E.
Master Blenders 1753 or Philips under any of their
patents nor does it confer upon the purchaser a
licence under these patents.
Always return the machine to a service centre
authorised by Philips for examination or repair.
Do not attempt to repair the machine yourself,
otherwise your guarantee becomes invalid.

13 Troubleshooting

13.1 SENSEO
This chapter summarises the most common
problems you could encounter with the machine.
If you are unable to solve the problem with the
information below, visit www.philips.com/
support for a list of frequently asked questions or
contact the Consumer Care Centre in your country.
The on/off light is on continuously.
•
You need to flush the machine before first use.
Flush the machine before first use, see chapter
'Flushing the machine before first use'.
•
The machine is ready to brew.
The on/off light flashes slowly.
• The machine is heating up.
•
If this takes longer than two minutes, contact the
Philips Consumer Care Centre in your country.
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coffee
®
coffee machine
®
The on/off light flashes quickly.
•
There is not enough water in the water reservoir.
Fill the water reservoir and make sure you
place the reservoir properly into the machine.
• The float in the water reservoir might be stuck.
Empty the water reservoir and shake it a few
times to release the float. Clean the water
reservoir with hot water and some washing-up
liquid or in the dishwasher.
• You are using the machine at an ambient
temperature below 10*C.
Only use the machine at an ambient
temperature above 10*C.
•
If these solutions do not solve the problem,
contact the Philips Consumer Care Centre in
your country.
The CALC light is on continuously.
•
You need to descale the machine.
• Perform the descaling procedure as described
in chapter 'Descaling'. Do not switch off the
machine during descaling.
The CALC light is on continuously after descaling.
•
The descaling procedure has not been completed.
•
Perform the descaling procedure as described
in chapter 'Descaling'. Do not switch off the
machine during descaling.
The CALC light flashes.
•
The descaling procedure is in progress.
•
Let the machine complete the descaling
procedure. See chapter 'Descaling'.
The on/off lights flashes quickly and the CALC
light flashes slowly.
•
The water reservoir is empty.
•
Rinse and fill the water reservoir and make
sure you place the reservoir properly into the
machine. Press the CALC button to continue
the descaling procedure as described in
chapter 'Descaling'.