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15. Trouble-shooting
If your device fails to function as required,
please try this checklist first. Perhaps there is
only a minor problem, and you can solve it
yourself.
DANGER! Risk of electric
shock!
Do not attempt to repair the device your-
self under any circumstances.
Fault
• Has the device been
No function
• Check the connection.
• Is the device assem-
• Switch the on/off
The device
• Has the device been
smells strange
or is heating
up excessively.
• Is the auger 5 is
Possible causes /
Action
connected to the pow-
er supply?
bled correctly?
switch 12 to 0 and un-
plug the mains
plug 11. Allow the de-
vice to cool down.
used continuously for
more than 15 minutes
while juicing or more
than 5 minutes prepar-
ing a sorbet?
blocked?
Fault
The device
Switch the on/off
switch 12 to 0 and unplug
vibrates
strongly or
the mains plug 11.
makes grinding
• Check whether there is
noises.
• Check to ensure that all
The auger 5 is
blocked.
• Slight vibrations and
16. Ordering accessories
On our website you can find information re-
garding the accessories that can be reor-
dered.
Order online
shop.hoyerhandel.com
1. Scan the QR code with your smart-
phone/tablet.
2. The QR code will take you to a website
where you can reorder.
Possible causes /
Action
a foreign object in the
device.
parts are correctly as-
sembled.
noises during food pro-
cessing are normal.
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