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Troubleshooting
If a problem should arise, first check the following:
1. Are the connections correct?
2. Is the set being operated as described in the owner's manual?
3. Are the other components operating properly?
If· this· unit· does· not· operate· properly,· check· the· items· listed· in· the· table· below.· Should· the· problem·
persist,·there·may·be·a·malfunction.
In·this·case,·disconnect·the·power·immediately·and·contact·your·store·of·purchase.
Symptom
Power· does· not· turn·
•
Check·if·the·power·cord·is·properly·connected.
on.
•
Plug·the·power·supply·cord·into·the·power·outlet.
•
The·safety·protection·device·may·be·activated.·Unplug·the·power·
cord·once,·and·wait·for·5-10·seconds·and·then·plug·it·in·again.
•
DBP-4010UDCI·enters·the·standby·status·by·safety·function·when·
the·fan·stops.·Check·the·back·of·the·set·if·something·is·disturbing·
the·fan·rotation.
Unable· to· play· back·
•
Does·the·SD·Memory·Card·has·more·than·1GB·of·available·space?
BD-LIVE·/·bonus·view.
•
Has·the·SD·Memory·Card·been·initialized·by·the·DBP-4010UDCI?
•
Was·the·SD·Memory·Card·inserted·while·the·power·of·the·unit·
is·on.·(Insert·the·SD·Memory·Card·while·the·DBP-4010UDCI·is·in·
the·standby·status.)
•
Remove·the·write·protection·of·an·SD·Memory·Card.
Picture·
does·
not·
•
Switch·the·TV's·input·setting·to·the·external·input·connected·to·
appear.
the·player.
•
Is·the·Pure·Direct·function·set·to·"On"?·Set·to·"Off".
Also,·is·"Pure·Direct·Setup"·–·"Video·Out"·on·the·GUI·menu·set·
to·"Off"·at·the·"User·Preset·1"·or·"User·Preset·2"·setting?·Set·it·
to·"On".
•
Is· HDMI· mode· set· to· "HDMI· On"?· In· this· case,· video· signals· are·
output·from·the·video,·S-Video·and·HDMI·terminals,·but·not·from·
the·component·terminals.
•
Check·the·connection·of·the·video/S-Video/component·video·cable.
•
Is·the·GUI·menu·"HDMI·Setup"·–·"I/P·Direct"·set·to·"On"?·In·this·case,·
no· video· signals· are· output· from· the· video· and· S-Video· terminals·
during·playback·of·certain·discs.
•
Does·the·"Video·Setup"·–·"Component·Resolution"·setting·on·the·
GUI·menu·match·the·connected·device's·resolution?·Set·it·so·that·
it·matches.
Cause / Countermeasure
Symptom
Video· and· audio· are·
•
Check·the·connection·of·the·HDMI·cable.
not·output·with·HDMI·
•
Is· the· "HDMI"· indicator· of· the· display· of· the· DBP-4010UDCI·
connection.
lighting?
•
Is·the·Pure·Direct·function·set·to·"On"?·Set·to·"Off".
Also,·is·"Pure·Direct·Setup"·–·"Video·Out"·on·the·GUI·menu·set·
to·"Off"·at·the·"User·Preset·1"·or·"User·Preset·2"·setting?·Set·it·
to·"On".
Page
•
Is·HDMI·mode·set·to·"HDMI·Off"?·In·this·case,·video·signals·are·
20
output·from·the·video·and·S-Video·terminals,·but·not·from·the·HDMI·
–
terminal.
–
•
Check· whether· the· connected· display· device· or· other· device·
supports·HDCP .·This·unit·will·not·output·a·video·signal·unless·the·
3,·9
other·device·supports·HDCP .·See·the·owner's·manual·of·your·TV,·
AV·Amp,·etc.
•
Check·that·the·setting·of·the·HDMI·video·resolution·supports·the·
resolution· of· the· connected· device.· When· set· to· "Auto",· DBP-
4,·36
4010UDCI·makes·the·setting·automatically.
31
4,·36
HD· audio· is· not·
•
Set·"BD·Audio·Mode"·to·"HD·Audio·Output".
output.
Picture·
is·
not·
•
The·picture·may·be·slightly·disturbed·directly·after·fast-forwarding·
–
displayed·
or·
is·
or·reversing.·This·is·not·a·malfunction.
–
disturbed.
•
Connect· the· DBP-4010UDCI's· video/S-Video/component· video·
Picture·of·a·BD-Video·
output·either·directly·to·the·TV·or·to·the·TV·via·the·AV·Amp.·Do·
28,·38
or· DVD-Video· disc· is·
not· connect· via· a· VCR· (video· cassette· recorder).· Some· discs·
in·black·and·white.
include· copy· prohibit· signals,· and· when· such· discs· are· played·
via·a·VCR,·the·copy·guard·system·may·cause·the·picture·to·be·
disturbed.
13
•
Is· a· disc· that· is· not· compatible· with· the· player· or· a· disc· with·
a· different· region· number· loaded?· (This· player· supports· region·
code·"A"·for·BD-Video·discs,·"1"·or·"ALL"·for·DVD-Video·discs.)
18
•
Is·the·GUI·menu·"HDMI·Setup"·–·"I/P·Direct"·set·to·"On"?·In·this·case,·
23
no· video· signals· are· output· from· the· video· and· S-Video· terminals·
during·playback·of·certain·discs.
24
Cause / Countermeasure
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28,·38
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