Whirlpool WTW5840BW0 Guide page 7

FOR SERVICE TECHNICIAN'S USE ONLY
FAULT/ERROR CODES #2 — See page 3 to access Fault Code Display Mode.
DESCRIPTION
Explanation & Recommended Procedure
(Status LED names may vary between makes and models)
LID UNLOCK FAULT
Fault is displayed if Lid Lock has not moved into unlocked position or motor cannot be powered.
• Check for lock interference with lock striker.
• Main control cannot determine if lid lock is in an unlocked state.
• See TEST #8: Lid Lock, page 18.
LID NOT OPENED BETWEEN CYCLES
Fault is displayed if the following conditions occur:
• User presses START after several consecutive washer cycles without opening lid.
• See TEST #8: Lid Lock, page 18.
BASKET SPEED FAULT
Fault is displayed when the main control cannot determine speed of basket, or speed changes too quickly.
• See TEST #3: Drive System, page 13.
• VMW calibration—run Calibration Mode, page 4.
• Locked rotor—check that basket, impeller, and motor can rotate freely.
• Check harness connections from main control to motor and shifter.
• See TEST #3a: Drive System–Shifter, page 13.
• Control not sensing the basket move in spin—run Tachometer Verification Mode, page 5.
• Bad motor capacitor, motor or capacitor connector disconnected, or broken wires to motor or capacitor.
• Belt is off or pulley is loose—check drive belt. Verify that belt is fully installed on both pulleys. Also, check that the pulleys
are fastened securely to the motor shaft and agitator shaft.
• See TEST #3b: Drive System–Motor, page 14.
• For more details, see document W10606242.
SHIFTER FAULT
Fault is displayed when the main control cannot determine position of shifter.
• See TEST #3: Drive System, page 13.
• Check harness connections from main control to motor and shifter.
• Observe shifter operation.
• See TEST #3a: Drive System–Shifter, page 13.
MOTOR FAULT
Indicates an open clockwise or counterclockwise circuit of the motor.
• See TEST #3: Drive System, page 13.
• See TEST #3b: Drive System–Motor, page 14.
MOTOR UNABLE TO REACH TARGET RPM
Fault is displayed when basket speed sensor detects that target RPM was not reached.
• See TEST #3: Drive System, page 13.
• Mechanical friction on drive mechanism or basket (clothing between basket and tub).
• Weak motor or run capacitor, or no connection to run capacitor.
• Load off balance. Clothing should be distributed evenly when loading.
• See TEST #3b: Drive System–Motor, page 14.
NO FILL, LONG FILL
Fault is displayed when the water level does not change for a period of time OR water is present but main control
does not detect the water level changing.
• Is water supply connected and turned on?
• Low water pressure; fill times longer than six minutes. Are hose screens plugged?
• Check for proper drain hose installation. Is water siphoning out of the drain hose?
• Drain hose must not be more than 4.5" (114 mm) into the drain pipe.
• Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?
• See TEST #2: Valves, page 13.
OVERFLOW CONDITION
Fault is displayed when main control senses water level that exceeds the washer's capacity.
• May signify problem with inlet water valves.
• Check for proper drain hose installation. Is water siphoning out of the drain hose? Drain hose must not be more than
4.5" (114 mm) into the drain pipe. Make sure drain hose is not sealed into drain pipe, and that there is an air gap for
ventilation. Ensure drain height is between 39" (991 mm) and 8' (2.4 m) above the floor.
• Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?
• Pressure transducer fault on main control.
• See TEST #2: Valves, page 13 and TEST #6: Water Level, page 17.
HOT, COLD REVERSED
Fault is displayed when the hot and cold inlet hoses are reversed.
• Make sure inlet hoses are connected correctly.
• If hoses are installed properly, temperature thermistor may be stuck in low resistance range.
• See TEST #2: Valves, page 13 and TEST #5: Temperature Thermistor, page 17.
LONG DRAIN
Fault is displayed when the water level does not change after the drain pump is on for 10 minutes.
• Is the drain hose or the drain pump clogged? Check tub sump under basket for obstructions.
• Is the drain hose height greater than 8' (2.4 m)?
• Too much detergent.
• Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?
• Is the pump running? If not, see TEST #7: Drain Pump, page 17.
* If the Sensing, Prewash, and/or Soak LEDs are ON, the fault code is represented; if OFF, the error code is represented.
DO NOT REMOVE OR DESTROY
FAULT NUMBER
Status LEDs
On 8 4 2 1
f5
4 1 f5
4 2 1
f7
2 1
4
f7
4 2 1
f7
4 2 1
f7
8
f8
8
f8
8
f8
8 1
f9
= ON
ERROR NUMBER
Status LEDs
Off 8 4 2 1
e3
4
e4
1
4 1
e5
4 2
e6
4 2 1
e7
1
2 1
e3
4 1
e5
1
PAGE 7
e1
e1
e1