Whirlpool WTW5840BW0 Guide page 11

FOR SERVICE TECHNICIAN'S USE ONLY
TROUBLESHOOTING GUIDE (continued)
Some tests will require accessing components. See Figures 7 & 8, page 19, for component locations.
For detailed troubleshooting procedures, refer to "Troubleshooting Tests" beginning on page 12.
PROBLEM
WON'T SPIN
WON'T DRAIN
CYCLE TIME LONGER
THAN EXPECTED
POOR WASH PERFORMANCE
Please reference
Use & Care Guide
DO NOT REMOVE OR
POSSIBLE CAUSE
Is lid lock showing open during
the cycle?
Drive belt.
Harness connections.
Shifter problem.
Motor problem.
Tachometer problem.
Main Control problem.
Drain hose installation.
Standpipe position.
Plugged drain hose.
Obstructions to drain pump.
Harness connections.
Drain pump.
Main Control problem.
Oversuds.
Off balance.
Drain hose installation.
Standpipe position.
Draining slowly.
Water pressure drop.
Friction or drag on drive.
Weak suspension.
Oversuds.
Load is tangling.
Incorrect water level.
Clothes wet after cycle is complete
(not water saturated, but very damp).
Load not rinsed.
Not cleaning clothes.
Fabric damage.
Wrong option or cycle selection.
DESTROY
CHECKS & TESTS
See TEST #8: Lid Lock, page 18.
Verify that drive belt is not damaged.
Check harness connections between main
control and drive system.
See TEST #3a: Drive System–Shifter, page 13.
See TEST #3b: Drive System–Motor, page 14.
No tub movement or tub speed out of normal
range (obstruction/belt/motor).
See TEST #1: Main Control, page 12.
Check for proper drain hose installation. Make
sure it is not inserted more than 4.5" (114 mm).
Make sure drain hose is not sealed into drain
pipe, and that there is an air gap for ventilation.
Ensure drain height is between 39" (991 mm)
and 8' (2.4 m) above the floor.
Check drain hose for obstructions.
Check tub sump under impeller plate &
basket for obstructions.
Check harness connections between main
control and drain pump.
See TEST #7: Drain Pump, page 17.
See TEST #1: Main Control, page 12.
1. Verify use of HE detergent.
2. Excessive detergent usage.
1. Load is off balance.
2. Balance ring water leak.
Check for proper drain hose installation. Make
sure it is not inserted more than 4.5" (114 mm).
Make sure drain hose is not sealed into drain
pipe, and that there is an air gap for ventilation.
Ensure drain height is between 39" (991 mm)
and 8' (2.4 m) above the floor.
Check for pump or drain hose obstructions.
Results in longer Fill time.
Check motor and bearings; check for clothes
between tub and basket.
Basket should not bounce up and down
more than once when pushed.
1. Verify use of HE detergent.
2. Excessive detergent usage.
1. Washer not loaded properly.
2. Perform washer calibration on page 4.
1. Perform washer calibration on page 4.
2. See TEST #2: Valves, page 13.
3. See TEST #6: Water Level, page 17.
1. Overloaded washer.
2. Oversuds (see above).
3. Items caught in in tub sump.
4. Weak suspension.
5. Shifter not moving into position.
6. Cold/Rinse water > 105°F.
7. See TEST #7: Drain Pump, page 17.
1. Check proper water supply.
2. Not using HE detergent.
3. Washer not loaded properly.
4. Shifter not moving into position.
5. See TEST #2: Valves, page 13.
1. Washer not loaded properly.
2. Not using HE detergent.
3. Not using correct cycle.
4. Shifter not moving into position.
1. Washer overloaded.
2. Bleach added incorrectly.
3. Sharp items in tub.
Refer customer to "Use & Care Guide".
PAGE 11