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PROBLEM
Coffee not hot enough.
No crema.
Water leaking.
POSSIBLE CAUSES
Cups not pre-heated.
Portafilter not pre-heated.
Milk not hot enough
(if making a cappuccino
or latté etc).
Water temperature needs
to be adjusted.
Coffee tamped too lightly.
Coffee is ground too coarsely.
Coffee beans or pre-ground coffee
are not fresh.
The filter basket may
be blocked.
Single Wall filter baskets are being
used with pre-ground coffee.
Auto purge feature. Immediately
after the espresso, hot water and
steam functions, the machine will
purge water into the drip tray. This
ensures the thermocoil is at the
optimal temperature.
Water tank is not fully inserted and
locked into position.
The silicone seal surrounding the
shower screen needs to be replaced
to ensure the portafiler is properly
secured into the group head.
EASY SOLUTION
Rinse cups under hot water outlet and
place on cup warming tray.
Rinse portafilter under hot water outlet.
Dry thoroughly.
Make sure sensor is in contact. Adjust
milk temperature setting on screen..
Increase the brew temperature in
'Settings' menu.
Tamp between 30–40lbs or
15–20kg of pressure.
Use slightly finer grind.
Refer to 'Setting the Grind Size', page
142 and 'Under Extraction', page 20.
If grinding fresh whole coffee beans,
use freshly roasted coffee beans with
a 'Roasted On' date and consume
between 5–20 days after that date.
If using pre-ground coffee, use within a
week of grinding.
Use the pin on the end of the provided
cleaning tool to unblock the hole(s).
If the hole(s) remain blocked, dissolve
a cleaning tablet in hot water and
soak filter basket and portafilter in
solution for approx. 20 minutes.
Rinse thoroughly.
Ensure you use Dual Wall filter baskets
with pre-ground coffee.
Ensure the drip tray is firmly pushed in
place and emptied whenever the Empty
Me! indicator is displayed.
Push water tank down completely to
lock into place.
Refer to 'Replacing the Silicone Seal',
page 26.
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