Troubleshooting Table - Happy Garden AU017T Conseils D'utilisation Et D'entretien

Case
Problem encountered
N°
FITTED INTO THE BARBECUE
«2 burners will light, but not the 3
1
will light but not the 2
«Flames are coming out of one of the knobs on
2
the front control panel»
«I am unable to light my barbecue when using it
for the 1 st time or after having used it several
times»
3
«When using my barbecue for the first time or
after having used it several times, none of the
burners will light»
«The barbecue burners will not light with the
4 (piezzo) ignition button but will light with a
match»
«The flame of my barbecue is yellow instead of
5
blue»
«The barbecue has set on fire, there are flames
6
coming from the barbecue»
« I am unable to connect my barbecue to the
7 regulator of the gas cylinder»
(France ONLY)
«The threaded connection on my barbecue is
8
broken»
9 « Your connection is an American fitting»
« I am unable to connect my barbecue to the
10 regulator of the gas cylinder»
(Other countries)
«My stainless steel burners have changed
11
st
colour the 1 time I used the barbecue»
«My new barbecue seems to have already been
12
used»
13 « My plancha is eroded»
« My plancha cracked the 1
14
heated»

TROUBLESHOOTING TABLE

Possible causes
NEVER DISMANTLE THE GAS RAMP
NOR THE VALVES OR INJECTORS
rd or 1 burner Burner (venturi tube) and/or
nd » injector blocked
Immediately close the gas valve. Do not perform any replacement tests on the knob in question, but take off the burner
and clean both it and the injector with compressed air (generally available from your dealer).
a) Refer to case n°2: Do not perform the replacement tests, but take off all the burners and clean both these and
b) Gas cylinder valve
closed, not sufficiently
open or not drained
c) Gas cylinder empty
d) Cylinder-barbecue
connection hose
blocked
Faulty (piezzo) integrated electronic
ignition system or misplaced
Burner (venture tube) is blocked or
injector not well placed
Grease build-up and insufficient
cleaning and care of barbecue
Food grease has fallen onto the
burners during cooking
a) The peripheral hose is not
suitable for the G1/2
standard screw
connector on our barbecues
b) The peripheral hose is
suitable for the G1/2
standard screw connector on
our barbecues, but is not
being connected the right
way round.
The delivery hose has not been
connected the right way round, and
the black nozzle of the hose
intended to be connected to the
regulator has been forced on to the
G1/2 gas inlet threaded coupling
head of the barbecue
Impossible
The peripheral hose is not suitable
for the universal coupling head
supplied with our barbecues
This is absolutely normal as stainless steel is a material which reacts to being heated by a change in colour
Your barbecue has been part of a batch of samples tested under laboratory conditions, which could explain signs of use
Manufacturing fault linked to the
manufacturing process of cast iron
st
time it was
parts: an air bubble may
accidentally be present when the
molten iron is placed in the mould
IMPORTANT
(located behind the front control panel)
Take off the burner that is not working and replace it for test purposes by one of
the other (working) burners that you have also dismantled. Test to see if it will
light:
•
If the «replacement» burner (used for the test) does not light
This means that the injector is blocked. Clean it with compressed air (generally
available from your dealer).
•
If the « replacement » burner (used for the test) lights
This means that the initial burner is blocked. Clean it with compressed air (generally
available from your dealer).
the injectors with compressed air (generally available from your dealer).
Open (or open further) the gas cylinder valve in order to release
gas in the barbecue circuit.
If it doesn't work, you must drain your hose by pushing the knob
situated on the hose at the level of the gas cylinder.
Try lighting the barbecue using a new gas cylinder.
If the barbecue lights with the new cylinder, this means that your initial cylinder
was empty.
Try lighting the barbecue with another connection hose.
If the barbecue lights, this means that your initial hose was blocked: Clean it with
compressed air (generally available from your dealer).
Gently move the tip of Piezzo so that it is located about 3-4mm
of the burner and at a hole of the burner.
If that does not work, it means that the Piezzo is defective.
Take off the burner that have a yellow flame and replace it for test purposes by
one of the other (working) burners that you have also dismantled. Test to see if it
will have good color of flame:
•
If the «replacement» burner (used for the test) have yellow flames
This means that the injector is not well placed. Thus, there is too much air in the
air/gas ratio which causes the appearance of yellow flames.
•
If the « replacement » burner (used for the test) does not have yellow
flames
This means that the initial burner is blocked. Clean it with compressed air (generally
available from your dealer).
Always use the barbecue with the flame protectors correctly positioned over the
Purchase a hose compliant with Norm NF D 36125 or Norm XP D 36112 (threaded
Check which way round the hose must be connected. Attention the 2 nozzles on
the hose are different: one (black-coloured) is for connection to the regulator, the
other for connection to the G1/2 threaded gas inlet head of the barbecue
All our gas barbecues are equipped with fittings compliant (respectively) with the
Purchase a flexible tube/hose suitable for the coupling nut supplied and compliant
Contact your dealer
Proposed solutions
Contact your dealer
Clean the barbecue
burners
nuts G1/2 and M20×1.5 respectively)
Barbecue cannot be used, contact your dealer
different national regulations
with current national regulations
Contact your dealer