U.S.Robotics USR5630B Mode D'emploi page 10

Troubleshooting
If you have any difficulty with your modem, first make sure that it
was installed correctly.
Windows 95/98/NT/Me: Click Start, Settings, and then Control Panel.
Double-click the Modems icon. In the Modems Properties screen, you
should see a description for your modem. Click the Diagnostics tab.
Make sure that the correct modem is highlighted. Click the More
Info button. You should see a series of commands and responses from
the modem. This means that the installation was a success. If your
modem is not listed and/or you do not see a series of commands and
responses, check that all connectors and power cables are properly
connected to your modem and the back of your PC. Check that the
modem is switched on and the CS or PWR light is illuminated. Shut
down and restart your PC. Check your modem again using the Control
Panel as described above.
Windows 2000: Click Start, Settings, and then Control Panel.
Double-click the Phone and Modem Options icon. Click the Modems
tab. Make sure that the correct modem is highlighted. Click the
Properties button. Click the Diagnostics tab. Click the Query Modem
button. You should see a series of commands and responses from the
modem. This means that the installation was a success. If your
modem is not listed and/or you do not see a series of commands and
responses, check that all connectors and power cables are properly
connected to your modem and the back of your PC. Check that the
modem is switched on and the CS or the PWR light is illuminated.
Shut down and restart your PC. Check your modem again using the
Control Panel as described above.
PROBLEM: My software isn't recognizing my modem.
Possible solution:
Your communications software may not function properly if you have
more than one version of the software installed, you are using an
older version, or you have more than one communications software
package installed on your system. We highly recommend using the
communications software provided with your modem on the
Installation CD-ROM.
Possible solution:
Your software's COM port settings may be incorrect. There should be
a place in the Setup section of your software that addresses port
settings. Make sure the software's port settings match those for
your modem. Check your communication software's documentation for
instructions on adjusting the port settings in your software.
Possible solution:
You may not have the correct modem type selected in your software
or in Windows. Click Windows Start, Settings, and Control Panel.
When Control Panel opens, click Modems. You will see a list of
installed modems. You can also add, remove, or view the properties

of modems from this window. The U.S. Robotics modem you have
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