Troubleshooting Tips; Before You Call For Service; Possible Causes - Monogram ZHU36 Manuel Du Propriétaire

Before you
call for service
49-80826-1
Save time and money! Review the charts on the following pages first and you may not need to
call for service.
Problem
Surface elements will
not maintain a rolling
boil or cooking is slow
Surface elements do
not work properly
Power arc ON
indicator blinking
Scratches on cooktop
glass surface
Areas of discoloration
on the cooktop
Plastic melted to the
surface
Pitting (or indentation)
of the cooktop
Unresponsive keypad
Pan detection/sizing
not working properly
Noise

Troubleshooting Tips

Possible Causes

Improper cookware being used.
Cooktop controls improperly set. Check to be sure the correct control is set
Wrong pan type.
Pan is too small.
Pan not positioned correctly.
+, -, or control lock pads
have been touched before an
element is turned on.
Incorrect cleaning methods
being used.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between the
cookware and the surface of the
cooktop. Cookware has been
slid across the cooktop surface.
Food spillovers not cleaned
before next use.
Hot surface on a model with a
light-colored glass cooktop.
Hot cooktop came into contact
with plastic placed on the hot
cooktop.
Hot sugar mixture spilled on the
cooktop.
Keypad is dirty.
A fuse in your home may be
blown or the circuit breaker
tripped.
Improper cookware being used.
Pan is improperly placed.
Cooktop control improperly set.
Sounds you may hear: Buzzing,
whistling and humming.
Induction Cooktop
What To Do
Use pans that are recommended for
size of the surface element.
for the surface element you are using.
Use a magnet to check that cookware is
induction compatible.
Blinking "ON" indicator — pan size is below
the minimum size for the element. See the
Using the correct size cookware section.
Center the pan in the cooking ring.
See the Operating the Cooking Elements
section.
Use recommended cleaning procedures.
See the Cleaning the glass cooktop section.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms
of cookware are clean before use, and use
cookware with smooth bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear
discolored when it is hot. This is temporary
and will disappear as the glass cools.
See the Glass surface – potential for
permanent damage section in the Cleaning
the glass cooktop section.
Clean the keypad.
Replace the fuse or reset the circuit
breaker.
the minimum size for the element being
used. See the Using The Correct Size
Cookware section.
Make sure the pan is centered on the
corresponding surface element.
Check to see that the control is set properly.
These sounds are normal. See Cooking
Noise section.
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