Table des Matières
Publicité
Step 2: Test Printing in Other Programs
Understanding the scope of the printing problem may reveal its cause. For
example, some printing problems only affect the Print Server, and other
printing problems affect several or all of your Microsoft Windows programs.
The following tests can help determine whether this issue involves multiple
programs or whether the symptoms are unique to the Print Server.
Test the print function in your Office programs or Web browser. You also
can try to print a test page for your printer. To do all these, please refer to
Microsoft Windows and Office applications Manuals.
If you cannot print a test page, or if you cannot print in several or all of your
Windows programs, you may have a printer driver problem, a Windows
problem, or a hardware/connectivity problem. In this case, go to Step 4.
If you can print without problems in all your programs except the Print
Server, go to Step 3.
Step 3: Test Printing with Different Printer Drivers
If the Print Server is the only program on your computer that cannot print,
you may think that it is the cause of the problem. It is important to remember
that the Print Server is a very printer-intensive program. This means that a
minor problem with the printer driver could affect the Print Server.
To determine whether the printer driver is the cause of the problem, you can
test different drivers and try to print to another printer. If no other printer is
available, contact the manufacturer to find out whether there is an updated
version of the driver.
If the printing problem occurs with a different printer driver, go to Step 4.
Step 4: Print Overhaul
At this point, you have verified that the printing problem is not limited to a
particular document or a particular printer driver, and that the problem is
limited to the Print Server program. You will need to check the whole
system thoroughly.
67
Publicité
Table des Matières
