Whirlpool WTW7990XG0 Guide D'utilisation page 19

First try the solutions suggested here or visit our website at www.whirlpool.com/help
If you experience
Washer not performing as expected (cont.)
Empty pockets and use garment bags
Washer not draining/
for small items.
spinning, loads are
still wet
Using cycles with a lower spin speed. Cycles with lower spin speeds remove less water than cycles
Washer not loaded as recommended.
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4.5"
(114 mm).
Not using HE detergent or using too
much HE detergent.
Check for proper water supply.
Incorrect or wrong
wash or rinse
temperatures
Energy saving controlled
wash temperatures.
Load not rinsed
Check for proper water supply.
Not using HE detergent or using too
much HE detergent.
Washer not loaded as recommended.
Fabric softener option not selected.
for assistance and to possibly avoid a service call.
Possible causes
Solution
Small items may have been caught in pump or between basket
and tub, which can slow draining.
with high spin speeds. Use the recommended cycle/speed spin
for your garment.
A tightly packed load will not allow the washer to spin correctly,
leaving the load wetter than normal. See "Using Your Washer"
for loading recommendations.
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the floor. Remove any clogs from drain hose.
Suds from regular detergent or using too much detergent can
slow or stop draining or spinning. Use only HE detergent.
Always measure and follow detergent directions for your
load. To remove extra suds, select RINSE & SPIN. Do not
add detergent.
Are hot and cold inlet hoses reversed?
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy Star washers use cooler wash and rinse water
temperatures than your previous washer. This includes
cooler hot and warm washes.
Are hot and cold inlet hoses reversed?
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer maybe clogged.
Remove any kinks in the inlet hose.
The suds from regular detergent can prevent washer
from operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions
based on load size and soil level.
The washer is less efficient at rinsing when load is tightly
packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
When using fabric softener, be sure the Fabric Softener option
is selected.
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