Cafe DISTINCT BY DESIGN CHS900M Manuel De L'utilisateur page 33

Troubleshooting tips ... Before you schedule service
Problem
"Probe" appears in the
display.
Probe actual temperature is
not stable while charger is
inserted
My precision probe
JXSOUSV1 won't pair
My precision probe is not
accurately maintaining low
temperatures
Pan won't pair or activate
when tapping handle
Experiencing performance
or minor technical issues
including seeing 20°F or
100°F as set temperature
The unit cancelled my
precision cooking mode
Oven camera image is not
clear
No image on oven camera
app
49-2000387 Rev. 4
Possible Cause
This is reminding you to enter a probe
temperature after plugging in the probe.
Electrical noise is impacting the signal.
Existing precision probes are not compatible
with new features.
The pot size, pot set-up, and/or burner size
you are using may be unsuitable to hold low
temperatures.
Tapping force is too light.
Battery in pan is low or dead.
Using different pan hardware.
Old unit or pan software.
Battery in device is low or dead.
Old unit or pan software.
Your precision cooking device has gone out
of range.
Your precision cooking device had a
computation malfunction.
The unit lost communication with your
precision cooking device.
Some cooking techniques and set
temperatures in combination may trigger a
fault in the temperature sensing algorithm.
Oven door glass is dirty
Camera cable unplugged
What To Do
Enter a probe temperature.
Probe should be charged before cooking. Do not leave probe
plugged in while cooking.
Connect a model compatible precision probe.
Remove the lid, use a larger diameter pot, or use a smaller
burner. Please keep your unit connected and install upcoming
updates to improve performance.
Double tap the pan with firm taps (or knock) on the black
plastic endcap.
Replace AAA battery, installing with positive end out of handle.
Check that your pan has a black endcap that unscrews from
the end of the handle. Pans with an oval module reading
"Hestan Cue " will not work with Café appliances.
®
Connect your unit to the SmartHQ mobile app and update
unit software. Connect your unit and pan to the Hestan Smart
Cooking app and update pan software.
Replace AAA battery in pan, or charge probe.
Connect your unit to the SmartHQ mobile app and update
unit software. Connect your unit and pan to the Hestan Smart
Cooking app and update pan software.
This could indicate a problem with the device. If the problem
persists, please contact the device manufacturer.
This could indicate a problem with the device or the unit.
If the problem persists, please contact the device or unit
manufacturer.
Re-start the precision cooking mode and if problem persists
under the same conditions but is not consistent in other use
cases, contact the unit manufacturer.
Follow directions in Care and Cleaning section to properly
clean oven door glass.
Check to make sure camera cable is plugged into bottom of
door.
33