Breville the Dual Boiler BES920XL Manuel D'instructions page 23

tRoUBLEShootInG PAge heAder.....
PRoBLEM PoSSIBLE CAUSES
Coffee puck is sticking • This is normal and
happens occasionally.
to the shower screen
The dry puck feature
creates a slight
vacuum on top of the
coffee puck which
will occasionally hold
the puck against the
shower screen instead
of leaving it in the filter
basket.
Pumps continue to • Using highly filtered,
operate / Steam is de-mineralized or
distilled water which
very wet & spitty / hot
is affecting how the
water outlet leaks
machine is designed to
function.
too much coffee • Coffee is ground too
extracted coarsely.
• Shot duration/
volume needs to be
reprogrammed.
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WhAt to do
We recommend using cold,
filtered water. We do not
recommend using water
with no/low mineral content
such as de-mineralized or
distilled water. If the problem
persists, contact Breville
Consumer Support.
• Adjust the grind size
slightly finer. Tamp then
use the Razor™ dose
trimming tool to trim off
excess coffee.
• Reprogram the shot
duration/volume.
Refer to 'Reprogramming
Shot Duration & Volume',
page 18.
tRoUBLEShootInG
PRoBLEM PoSSIBLE CAUSES
not enough coffee • Coffee is ground too
finely.
extracted
• Shot duration/
volume needs to be
reprogrammed.
Amount of coffee • As coffee beans age, the
extraction rate changes
extracted has
and can affect the shot
changed, but all
volume.
settings are the same
WhAt to do
• Adjust the grind size
slightly coarser. Tamp
then use the Razor™ dose
trimming tool to trim off
excess coffee.
• Reprogram the shot
duration/volume. Refer
to 'Reprogramming Shot
Duration & Volume',
page 18.
• Adjust the grind size
slightly finer. Tamp then
use the Razor™ dose
trimming tool to trim off
excess coffee.
• Reprogram the shot
duration/volume. Refer
to 'Reprogramming Shot
Duration & Volume',
page 18.
• Use freshly roasted coffee
beans with a 'Roasted On'
date and consume between
5–20 days after that date.
45