Idexx SNAPshot DSR Reader Manuel D'utilisation page 13

Printer Is Printing Incorrect or Nonsensical Results
If the printout is a combination of letters, numbers, and symbols that don't
make sense, make sure that the correct printer option has been chosen:
• Select Impact if your printer uses a printer ribbon and paper.
• Select Thermal if your printer uses thermal paper.
Printer Does Not Print All of the Characters from the SNAPshot DSR
Screen
If the Lot ID, Tech ID, and Sample ID fields on the SNAPshot DSR Reader
don't match the number of characters on the printout, check the type of
printer being used:
• An Impact printer can print up to 9 characters in the Lot ID, Tech ID, and Sample
ID fields.
• A Thermal printer can print up to 8 characters in the Lot ID, Tech ID, and Sample
ID fields.
SNAP* Device Is Difficult to Insert
If the SNAP device is difficult to insert into the SNAPshot DSR Reader port,
verify that:
• The SNAP device is pressed down completely and properly activated.
• There is no defect in the assembly of the SNAP device. If there is a defect, rerun the
sample on a new device, and call IDEXX Technical Services.
Date and Time Are Incorrect
If the date and time are incorrect, tap the Date and Time buttons on the Settings
screen and enter the correct date and time.
Message: "Data Entry Error, Value out of Range."
Tap the OK button, and then verify that the numbers entered for the date are within
the desired range.
Message: "All Fields Must Be Filled."
If the "All Fields Must Be Filled" message appears, tap OK and verify that:
• The lot ID for the test was entered.
• The tech ID was entered.
• The sample ID was entered.
Message: "System Failure."
If the "System Failure" message appears:
• Tap OK, and then press the power button on the front of the SNAPshot DSR
Reader to turn the reader off and again to turn it back on. If the message
continues to appear, contact IDEXX Technical Services.
IDEXX SNAPshot* DSR Reader Operator's Guide 13