Troubleshooting Tips; Possible Causes - GE PHP900 Manuel D'utilisation

Before you call for service...

Troubleshooting Tips

Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Surface elements will not Improper cookware
maintain a rolling boil
or cooking is slow
Surface elements do
not work properly
Flashing "F"
Scratches on cooktop
glass surface
Areas of discoloration
on the cooktop
Plastic melted to
the surface
Pitting (or indentation)
of the cooktop
Unresponsive keypad
18

Possible Causes

being used.
Cooktop controls
improperly set.
Wrong pan type.
Pan is too small.
Pan not positioned correctly. • Center the pan in the cooking ring.
Incorrect cleaning methods
being used.
Cookware with rough bottoms • To avoid scratches, use the recommended cleaning
being used or coarse particles
(salt or sand) were between
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Food spillovers not cleaned
before next use.
Hot surface on a model
with a light-colored glass
cooktop.
Hot cooktop came into
contact with plastic placed
on the hot cooktop.
Hot sugar mixture spilled
on the cooktop.
Keypad is dirty.
A fuse in your home may be • Replace the fuse or reset the circuit breaker.
blown or the circuit breaker
tripped.
What To Do
• Use pans that are recommended for induction, have
flat bottoms and match the size of the surface element.
• Check to be sure the correct control is set for the
surface element you are using.
• Use a magnet to check that cookware is induction
compatible.
• Flashing "F"—pan size is below the minimum size for
the element. See the Using the correct size cookware
section.
• Use recommended cleaning procedures. See the
Cleaning the glass cooktop section.
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
• See the Cleaning the glass cooktop section.
• This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
• See the Glass surface – potential for permanent damage
section in the Cleaning the glass cooktop section.
• Call a qualified technician for replacement.
• Clean the keypad.