Dell PowerConnect RPS-60 Guide D'installation page 32

How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the
limited warranty on Dell-branded batteries lasts only one year and the limited warranty on the
lamps for Dell-branded projectors lasts only ninety days. The limited warranty begins on the
date of the invoice. The warranty period is not extended if we repair or replace a warranted
product or any parts. Dell may change the terms and availability of limited warranties, at its
discretion, but any changes will not be retroactive (that is, the warranty terms in place at the
time of purchase will apply to your purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table.
Please also have your Dell service tag number or order number available.
Individual Home Consumers; Home Office and
Small Business Customers:
Technical Support and Customer Service
Medium, Large, and Global Commercial Customers;
Government, Education, and Healthcare
Customers; and Value Added Resellers (VARs):
Technical Support
Customer Service
Government or Education Customers, or Individual
Home Consumers who purchased through an
Employee Purchase Program:
Technical Support
Customer Service
Dell-Branded Memory
What will Dell do?
During the first year of all limited warranties: During the first year of all limited warranties, we
will repair any Dell-branded hardware products returned to us that prove to be defective in
materials or workmanship. If we are not able to repair the product, we will replace it with a
comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include
with your return. You must return the products to us in their original or equivalent packaging,
prepay shipping charges, and insure the shipment or accept the risk if the product is lost or
damaged in shipment. We will return the repaired or replacement products to you. We will pay
to ship the repaired or replaced products to you if you use an address in Canada. Otherwise, we
will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and
inform you of service alternatives that are available to you on a fee basis.
1-800-847-4096
1-800-387-5757
1-800-326-9463
1-800-387-5757
1-800-326-9463 (Extension
8221
for Individual Consumers)
1-888-363-5150
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